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Your financial health is just as important as your physical and mental health. Becoming financially well means having healthy money management behaviors, being able to pay your bills and expenses on time, the ability to handle unexpected financial emergencies, while…

Sign up now for the first session of Thrive taking place from July 10th – Sept 29th.  Registration will close at 11:00 pm. on July 9th.

THIS SESSION IS FULL.   Sign up now for the first session of Thrive taking place from April 10th – June 30th.  Registration will close at 11:00 pm. on April 9th.

Fitbit & Let’s Move Group When it comes to reaching your fitness goals, steps are just the beginning.  Fitbit tracks every part of your day, including activity, exercise, food, weight, and sleep, to help you stay motivated and realize how…

SESSION 1 IS FULL. Sign up now for the first session of Thrive taking place from January 9th – March 31st.  Registration will close at 11:59 pm. on January 7th.

Additional Benefits TTEC believes in a holistic approach to the health of our employees and supplements the traditional benefits with these great offerings: Virtual Healthcare (Telemedicine) AmWell is a virtual healthcare service that provides access to physicians and behavioral health…

Sign up now for the final session of Thrive taking place from July 4th – September 23rd.  Registration will close at 12:01 a.m. on July 4th.

Sign up now for the second session of Thrive taking place from April 4th – June 24th.  Registration will close at 12:01 a.m. on April 4th.

Sign up now for the first session of Thrive taking place from January 3rd – March 25th.  Registration will close at 12:01 a.m. on January 3rd.

Sign up now for the third and final 2021 session of Thrive taking place from July 5th – September 24th.  Registration will close at 12:00 p.m. on July 5th.

Sign up now for the second 2021 session of Thrive taking place from April 5th – June 25th.  Registration will close at 12:00 p.m. on April 5th.

Sign up now for the first 2021 session of Thrive taking place from January 4th – March 26th.  Registration will close at 12:01 a.m. on January 4th.

Well-Being Influencers We asked our wellness program participants to share their positive experiences with us and are excited to now share them with you!  Perhaps they inspire you to start down your own path to mental, physical, financial, social, or…

This coverage is provided and paid for by Ttec; there is no cost to you for this benefit.

Only you, as the employee, are covered by the Basic Life Insurance policy.

The Basic Life Insurance coverage is based on your prior year earnings if you worked the full year, otherwise it is based on your annual base salary. Taxes and benefit limits may apply. Please visit https://mybenefits.ttec.com for more details.

No, you will be automatically enrolled.

Please open an ASK Now ticket for more information

To complete the life insurance beneficiary designation visit http://www.metlife.com/mybenefits.

Contact the Ttec Benefit team who will provide guidance and help you get the proper forms submitted to MetLife. After the claim has been submitted you can check the status by contacting MetLife directly 800.638.6420

Accidental Death and Dismemberment (AD&D) insurance is insurance which will pay a lump sum benefit to you, if you are seriously injured (e.g., paralyzed, lose an arm or leg) or to your designated beneficiaries (e.g., spouse, dependents, parents, siblings, or…

This coverage is provided and paid for by Ttec; there is no cost to you for this benefit.

Only you, as the employee, are covered by the Basic AD&D insurance policy.

The Basic AD&D Insurance coverage is based on your annual base salary and is equal to your Basic Life insurance coverage amount. Taxes and benefit limits may apply. Please visit https://mybenefits.ttec.com for more details.

No, you will be automatically enrolled.

Contact the Ttec Benefit team who will provide guidance and help you get the proper forms submitted to MetLife. After the claim has been submitted you can check the status by contacting MetLife directly 800.638.6420

Please open an ASK Now ticket for more information.

Supplemental Life insurance is additional life insurance that you can purchase on top of the Basic Life Insurance coverage that the company provides. These additional life insurance benefits, if purchased, will be paid to your designated beneficiaries (e.g., spouse, dependents,…

You may choose to cover yourself, your spouse and/or your children. If you would like to cover your spouse or children, you must also purchase Supplemental Life Insurance coverage for yourself, in order to purchase coverage for your dependents.

The amount of coverage you need, if any, will vary and should be based on your current living expenses. As you consider how much you will need, be sure to include expenses such as your current credit card debts, mortgage,…

The cost of supplemental life insurance coverage will depend on who you want to cover (yourself or your spouse/children), their age and the amount of coverage you elect. Please visit https://mybenefits.ttec.com which outlines the cost for supplemental life insurance coverage.

The cost will depend on who the coverage is for, their age and the amount of coverage you select. Once you have determined “how much” coverage you wish to elect, take the amount of coverage you select, divide by 1000…

Evidence of insurability is where the insurance company (MetLife) confirms that you are in good health and that there is an insurable risk. An insurable risk means that you have a legitimate reason to have an insurance policy, or your…

If you are a new hire (within the first 30 days of employment), or become newly eligible for the coverage (change from Part Time Regular to Full Time Regular status) you will be able to elect the coverage in Oracle…

Contact the Ttec Benefits team for guidance and help to get the proper forms submitted to MetLife. After the claim has been submitted you can check the status by contacting MetLife directly 800.638.6420

To complete the life insurance beneficiary designation visit http://www.metlife.com/mybenefits. Need More Help? Review the Supplemental Life and AD&D Insurance certificate on https://mybenefits.ttec.com or contact MetLife directly. All benefit vendor contact information can be located on https://mybenefits.ttec.com within the Help and…

Supplemental accidental death and dismemberment insurance is additional insurance that you can purchase on top of the Basic AD&D insurance coverage that the company provides. Your amount of supplemental AD&D coverage will be equal to the amount of supplemental life…

You may choose to cover yourself and/or your spouse. If you would like to cover your spouse, you must also purchase Supplemental AD&D insurance coverage for yourself.

The amount of your supplemental AD&D coverage will be equal to your supplemental life insurance amount. And, the amount of supplemental life insurance coverage you need, if any, will vary based on your current living expenses. (See Supplemental Life Q&A).

The cost will depend on your age and the amount of coverage you select. Visit https://mybenefits.ttec.com to view the cost per $1,000 of coverage for you and/or your spouse.

Please submit an ASK Now ticket for more information.

The cost will depend on your age and the amount of coverage you select. Once you have determined “how much” coverage you wish to elect, take the amount of coverage you elect, divide by 1000 and then multiply that number…

Contact the Ttec Benefits team for guidance and help to get the proper forms submitted to MetLife. After the claim has been submitted you can check the status by contacting MetLife directly 800.638.6420

Please review the Supplemental Life and AD&D Insurance certificate on https://mybenefits.ttec.com or open an ASK Now ticket for more information Need More Help? Click here to review the Resources section of the Supplemental Life and AD&D Insurance page or contact…

We do have Pet insurance through Nationwide (formerly VPI). All employees will receive a group discount however the insurance is not pre-tax. You may enroll in pet insurance at any time but there is a 30-day waiting period to use…

You enroll by contacting Nationwide directly, send premium payments directly to Nationwide (no payroll deductions). Visit any vet, submit a claim and receive reimbursement, that’s it.

No, you can enroll in the pet insurance at any time by calling Nationwide directly. Need More Help? Click here to review the Nationwide information or contact Nationwide directly. All benefit vendor contact information can be located on https://mybenefits.ttec.com within…

A Commuter Plan allows you to set aside money from each pay check (before taxes come out) to pay for work related public transportation and parking expenses.

If you pay for commuting expenses to get to work, enrolling in a commuter plan allows you to pay these expenses with pre-tax dollar and lowers your taxable wages, which will save you money.

You enroll through the Connect Your Care website at http://connectyourcare.com and contribute through payroll deduction on a pre-tax basis.

Submit receipts for transportation to CYC for reimbursement or receive a card for your Commuter Plan account. Contact Connect Your Care for assistance.

The Employee Assistance Program is a service that is available to all employees and their families. An EAP provides short term counseling for any legal, financial, childcare, emotional or work-life issues that you may be facing. They have lots of…

To take advantage of the EAP benefits provided by TTEC all you need to do is call Guidance Resources 24 hours a day, 7 days a week at 1.866.379.0898 or you can visit their website at http://www.guidanceresources.com , and use…

This benefit is provided and paid for by TTEC, there is no cost to you for this benefit.

No, all employees have access to the EAP services for up to 18 months after separation from the company.

ERISA qualifying events are marriage, divorce, legal separation, birth or adoption of a child, legal custody of a child, dependent no longer eligible due to reaching age 26 or gaining employment through an employer’s group plan, death of a dependent,…

No, each qualifying life event is specific to certain possible changes. For example, if you have a baby, you can add your child to your coverage however you would not have an option to cancel coverage. If you lose other…

You can add coverage within 30 days of the below life events: * New Hire * Rehire * You or a dependent loses other coverage * Moving from temporary to regular employment status You can add dependents to your coverage…

To add your new baby to your insurance you would access Oracle (from a non-company computer you would go to https://erp.ttec.com ) and select Employee Self Service, select the benefits folder, select Update Benefits, Accept the disclaimer, enter the dependents…

To add your new child to your insurance you would access Oracle (from a non-company computer you would go to https://erp.ttec.com ) select Employee Self Service, select the benefits folder, select Update Benefits, Accept the disclaimer, enter the dependents information…

If you have recently gained legal custody of a dependent, please create an ASK Now ticket requesting your benefit window be opened so you can elect coverage and attach documentation showing the custody date, child’s name, etc. You only have…

If you are getting married and wanted to add your new dependent(s) you would access Oracle (from a non-company computer you would go to https://erp.ttec.com ) select Employee Self Service, select the benefits folder, select Update Benefits, Accept the disclaimer,…

A child moving to or from one parent to the next is not a qualifying event unless there is an update to the custody order. If there is an update to the custody order, please create an ASK Now ticket,…

If your spouse gained coverage with another plan, you would need to create an ASK Now ticket requesting your benefit window be opened so you can elect coverage and attach documentation from a spouse’s employer/insurance company showing the date the…

You may change your benefits if a dependent passes away. You would need to email http://benefits.ttec.com to request your benefit window be opened so you can change coverage and attach a copy of the death certificate. Once the window is…

You may change your benefits if you are called to active duty or returning from active duty. You would need to create an ASK Now ticket requesting your benefit window be opened so you can elect coverage and attach a…

You may change your elections if you become eligible for Medicaid. You only have 30 days to make those changes from the date you became eligible. You would need to create an ASK Now ticket and attach the Medicaid award…

You may change your elections if you become eligible for Medicare. You only have 30 days to make those changes from the date you became eligible. You would need to create an ASK Now ticket and attach the Medicare award…

You may change your elections if you become eligible for coverage through the exchange or Market Place. You only have 30 days to make those changes from the date you became eligible. You would need to create an ASK Now…

You may change your elections if your dependent loses their job or insurance coverage. You only have 30 days to make those changes from the date their employed ended or when their insurance ended. You would need to create an…

If you are in the process of getting a divorce, you can change your benefits when the divorce is final, when you have a legal separation or at open enrollment. You have 30 days from the event date to provide…

The documentation you would need to insure a qualifying event would be paperwork showing the event, effective date and the members that are affected. You only have 30 days from the event date to provide the documentation via ASK Now…

A qualifying life event to gain coverage under the Market Place includes such life events as: moving to a different state, certain types of changes to your income, and changes in your family size (for example, if you marry, divorce,…

Please open an ASK Now ticket for further assistance. Need More Help? To find out more information regarding the state Market Place, please go to: http://www.healthcare.gov for questions regarding qualifying life events, you may also open an ASK Now ticket…

A medical Support Order requires the company to give children benefits. Benefits could be medical, dental and/or vision coverage.

Copies are only available from the courts. We as a company cannot give you a copy of the order we receive.

You would need to go to the court that issued the order and work with them on why the order needs to be stopped. If they agree the order should be stopped they should mail the stop order to Ttec…

The medical support order is to cover the dependent(s) listed and the plans the courts require. You cannot change or make additional elections when we receive a medical support order. Need More Help? For additional information regarding your Medical Support…

Visit https://asknow.teletech.com or access ASK Now through the ServiceNOW app and log in with your Windows NT credentials.

Work with your team lead or manager who can open an ASK IT ticket on your behalf.

You can find a job aid for ASK Now within Mosaic by clicking here or by searching ‘ASK Now Self Service: Getting Started.

Former employees can visit ASK Now by typing in http://formeremployee.ttec.com in their browser, or through the direct link: https://asknow.service-now.com/former-employee.do The landing page on the website is used for various requests and there is an FAQ section where the following links…

If you don’t have health insurance, through ttec, a private insurance company or the Government that meets the Health Care Reform basic minimum standards, you will no longer be required to pay an income tax penalty to the federal government…

The marketplace (or “exchange”) is an online portal that allows you to shop and compare health plans (outside of TTEC’s employee plans). It can help you to explore all of the available options. With one application, you can: * learn…

Start at the http://www.healthcare.gov website to find the link to your state’s marketplace information.

After a status change, all current benefits end, and you would have 30 days from the date of the event to elect new benefits in Oracle Self Service. Benefits do not roll over automatically. Please visit https://mybenefits.ttec.com for more information…

If you have been employed for longer than 30 days, your part-time benefit effective date will be the same as your status change date. If you have not been employed for longer than 30 days, benefits begin on the first…

Once your Team Lead changes your status in Oracle, you will have a 30-day benefit window opens for you to elect new benefits. This is considered a QLE (Qualifying Life Event). Important Contact Information Please visit the Help and Contact…

Your medication history will be entered into Magellan RX System and you may not be required to go through the process if you have already done so, as long as you continue to fill your medication regularly.

Drug Quantity Management (DQM) is a program in your pharmacy benefit that’s designed to make the use of prescription drugs safer and more affordable. It provides you with medications you need for your good health while making sure you receive…

Visit http://www.MagellanRX.com to register. You will be asked to provide your Medical ID number from your medical card (excluding the first three characters, and email address. Your Magellan RX Bin number can be found on the ID card you will…

Visit http://www.Magellan.rx.com to get information about your plan, find participating retail pharmacies near you and see how much certain medications will cost. You’ll be able to visit http://www.MagellanRX.com to quickly refill Home Delivery prescriptions online, receive timely medication alerts, find…

Visit your Smartphone’s or tablet’s market or store and search for “MagellanRX”. It’s free to download and use.

You can use the app to view your medications and set reminders for when to take them or to notify you when you are running low. You can also get personalized alerts, check for lower-cost prescription options available under your…

Magellan RX has a strong commitment to your privacy. Magellan RX has established effective administrative and technical safeguards to protect the confidentiality of your prescriptions and other information and to secure this information from unauthorized or improper access, disclosure or…

Magellan RX online resources will allow you to: * Order prescription refills, renewals and check your order status * Transfer retail prescriptions to Home Delivery for convenience and potential savings * Enroll in Worry-Free Fills to conveniently receive Home Delivery…

You will only receive a medical ID card from Anthem, please show your new member ID card to your pharmacist when filling a prescription for yourself or a covered family member.

The following will help to maximize your prescription drug coverage benefits: * Use generic drugs whenever possible. * If you are taking a brand-name drug that is not on your formulary, ask your doctor if a formulary drug or a…

There is a tool on http://www.MagellanRX.com called “Price A Medication” that will help you calculate the estimated cost of a prescription drug. Register at http://www.MagellanRX.com , and click on “Price a Medication”. Note: The Price a Medication calculator does not…

Yes. Generic drugs, like brand-name drugs, must meet established FDA standards of quality and purity to help ensure their safety and effectiveness, and they usually cost less. Generic versions have the same active ingredients as their brand-name counterparts, and they…

You may save money by taking generics or preferred brand-name drugs because they usually cost less under your plan than non-preferred brand-name drugs. Many new generics have become available over the past year. If you’re taking a non-preferred drug, ask…

To find coverage and pricing details online, and to find out if your medication has a generic equivalent, visit http://MagellanRX.com You can register and log to choose “Price a medication” from the left-hand menu or contact customer service.

Yes, your plan’s formulary (a list of preferred medications) will change. As a result, some preferred medications will become non-preferred, and vice versa. If you are taking a brand-name drug that is about to become non-preferred, you may want to…

Yes, Magellan RX will help make safe and effective medications available for you. A national panel of physicians and pharmacists continually reviews and compares prescription drugs to ensure your drug list includes proven medications to treat every condition. Some drugs…

Connect Your Care is the plan administrator for the ttec Health Savings and Flexible Spending Accounts. New enrollees will receive a debit card from Connect Your Care shortly after enrollment that will allow you to access your account(s) to pay…

If you have an HRA and elect the Choice HSA plan, any funds left in your HRA at the end of 2019 will be forfeited. Your HRA balance will not be transferred to your Health Savings Account in 2020. All…

A: If you elect to remain enrolled in the Primary Care plan or the Balanced HRA plans, your HRA will roll over to 2020 and will be available for use on eligible health care expenses. The HRA is administered by…

A: If you have a HRA in 2019 and then move to a Kaiser medical plan in 2020, you will forfeit your HRA funds. All HRA claims for expenses incurred in 2019 must be submitted to Anthem within 90 days…

You can check your HRA balance and manage your account by visiting http://www.Anthem.com

Connect Your Care is the plan administrator for the Ttec Health Savings Account. New enrollees will receive a debit card from Connect Your Care shortly after enrollment that will allow you to access your account(s) to pay for eligible expenses.…

A Health Savings Account, or HSA, is available to you if you are enrolled in the Choice HSA Plan. An HSA is like a 401(k) for health care. It’s a tax-advantaged account that you can use to pay for eligible…

Yes, if you elect the Choice HSA medical plan, you must also elect the Health Savings Account however you are not required to contribute additional funds from your account. You can elect a zero-dollar contribution for your Health Savings Account.…

You can get guidance through ALEX our online benefit counselor 24X7 from any internet visit https://www.myalex.com/ttec/2019

Health Savings Account (HSA) Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Dependent Care Flexible Spending Account What am I eligible for? Must enroll in the Choice HSA medical plan to be eligible. You must also elect the Health Savings…

Connect Your Care will continue to be the plan administrator the Ttec Flexible Spending and Health Savings accounts in 2020. Only new plan participants will receive a new debit card from Connect Your Care shortly after enrollment that will allow…

Flexible Spending Accounts (FSAs) let you set aside tax-free money from your paycheck to pay for out-of-pocket health care and/or dependent day care expenses. You save money because you do not pay federal income or Social Security taxes on your…

You can use your FSA money on any IRS eligible dependents. If you can claim a dependent on your taxes, you can use your FSA money to pay for their eligible expenses.

Ttec offers three FSA options: 1. Health Care FSA – You can use the Health Care FSA for health expenses that your plan does not cover including medical, prescription drugs, dental and vision expenses for your IRS eligible dependents. You…

All regular, full-time employees are eligible to contribute to a Flexible Spending Account.

Click here to learn more about the savings and spending plans options available for 2019.

If you have a balance in your Health Care Flexible Spending Account at the end of the year, it will roll over to 2020 – but only up to $500. Any amount over $500 in your account at the end…

A Medical Care Flexible Spending Account allows you to set aside money before taxes, which means that you can pay for eligible medical expenses on a pre-tax basis. Using pre-tax dollars ultimately will save you money. You can set aside…

During enrollment, you will estimate your expenses for the year. Think about how much you might pay for health care and/or dependent care expenses during the year — for yourself or for your eligible dependents. Decide how much to contribute.…

Generally no, if you are enrolled in a Ttec medical plan, however it’s a good idea to keep all of your receipts for FSA purchases in case a charge is ever in question and you receive a request to submit…

Any out-of-pocket medical related expenses such as your deductible, copays, coinsurance, immunizations, prescription drugs, dental and vision expenses, etc. would be considered eligible expenses. Effective January 1, 2011, to comply with federal regulations, over the counter medications are no longer…

Yes, you can spend your Medical Care Flexible Spending Account funds on any of your IRS eligible dependent’s eligible expenses.

You have until December 31st to spend the money in your medical care reimbursement account on eligible health care expenses. Up to $500 will roll over into the following year and you would forfeit the remaining funds. If you did…

No, you decide how much you will contribute during the year to your medical care flexible spending account when you enroll, and although the contributions to your account are deducted on a per paycheck basis, the entire amount you elect…

Your Medical Care Flexible Spending Account is managed by Connect Your Care. If you have a Health Reimbursement Account and a Flexible Spending Account, when you use your debit card the FSA funds are spent first and then the HRA…

No, these are two separate accounts. Only the amount you elected during your enrollment period would be available on your FSA card for use.

The only time changes can be made to benefits outside of Open Enrollment is during a Qualifying Life Event.

Yes, Online and Mobile Claims Submission is fast, convenient, and a secure management for FSA expenses (reimbursement and recordkeeping) from any web browser or mobile device. Connect Your Care processes reimbursement within a few days—with no minimum transaction amounts.

Yes, not only will you experience superior customer service but their 24/7, U.S.-based customer service operation has earned outstanding satisfaction rates from employers and participants alike.

A Payment Card, sometimes called an “FSA Payment Card,” allows you to quickly and easily access FSA funds. It functions like a credit card, with funds deducted directly from the Flexible Spending Account. Need More Help? You can call Connect…

Connect Your Care is the plan administrator for the Dependent Care Flexible Spending Accounts. You will not receive a debit card from Connect Your Care for the Dependent Care FS You must pay out of pocket for eligible daycare expenses…

A dependent care flexible spending account allows you to set aside pre-tax money from each pay check to pay for your day care expenses for your children under age 13 and/or for your mentally or physically disabled dependents of any…

A Dependent Care FSA allows you to set aside money before taxes, which means you pay for eligible dependent care expenses on a pre-tax basis. Using pre-tax dollars ultimately will save you money. You can set aside any amount up…

During enrollment, you decide how much you want to contribute to your Dependent Care FSA based on what you think you will pay in day care expenses during the year. You will need to estimate carefully, because any money that…

You have until December 31st to incur the expenses. You must submit your claims for reimbursement along with your receipts by March 31st of the following year.

Any expenses for nursery school, day care center, in-home day care, etc. The expenses that you submit must be necessary so that you can work, and, if you are married, the expenses must also allow your spouse to work or…

Yes, you can only use up to the amount in your account at any given time. This is different from the Medical Care Reimbursement Plan.

Yes, submit an ASK Now ticket for assistance. Need More Help? Call Connect Your Care directly. All benefit vendor contact information can be located on https://mybenefits.ttec.com within the Help and Resources page.

Dental insurance helps to pay for eligible services (e.g., your cleanings, X-rays, basic and major care, and orthodontia) related to the care and treatment of your teeth and gums. You can choose any dentist or other dental provider but you…

You can find a list of Delta Dental’s providers near you by calling 1.800.610.0201 or by going to http://www.deltadentalco.com . You can reference ttec’s group number: 0109.

Your dental election is completely separate from all other benefits, so if you do not want dental insurance because you already have coverage through another plan, you can decline coverage during the enrollment process.

The cost per pay period is shown at https://mybenefits.ttec.com . The cost will depend on who you choose to cover (e.g., just yourself, or yourself and one or more of your eligible dependents).

The annual deductible is a specified dollar amount that the member must pay each year before the dental plan will help you pay for eligible expenses; the deductible is waived for covered preventive care services.

If only you, the employee, enroll in dental coverage, you will only have to pay the single (individual) deductible before plan coinsurance begins. But if you also enroll any of your eligible dependents on the dental plan, then the family…

In-network means that the dental provider you are visiting is a part of Delta Dental’s preferred network. In other words, she has an agreement with Delta Dental and is “participating” in the Delta Dental network. Non-participating providers do not have…

The percentages indicate the percentage of your dental costs that the plan will pay after you meet the deductible. For example, if you or someone in your family needs a filling, which is listed as a basic treatment, the plan…

The plan maximum is the total amount that the plan will pay per person per year (or per lifetime in the case of orthodontia coverage). Once you meet your plan maximum you are responsible for all additional dental costs for…

No dental ID cards will be sent. Your dental provider can file a claim electronically using your personal information. You can print an ID card by visiting http://www.deltadentalco.com .

Yes, all benefits end after you change from Full Time status and you would be responsible for re-electing dental if you want to have the coverage as a part time employee. The dental plan would start over as a new…

Yes, Adult orthodontia is covered on the Enhanced Dental plan for a lifetime maximum benefit of $1500.

To view dental claims and find in-network providers please visit http://www.deltadentalco.com/subscribers.aspx. Need More Help? Contact Delta Dental of CO. All benefit vendor contact information can be located on https://mybenefits.ttec.com within the contact page.

Vision insurance provides eye care and eyewear to keep your eyes healthy. The eye care insurance includes examinations, lenses, frames and contacts. You can choose any vision provider to receive services, but you can maximize your benefits and minimize your…

You can find a list of VSP’s preferred providers near you by calling 1.800.877.7195 or by visiting and registering at http://www.vsp.com .

Your vision election is completely separate from all other benefits. So if you do not want vision insurance, you can decline coverage during the enrollment process.

The cost per pay period is shown at https://mybenefits.ttec.com . The cost will depend on who you choose to cover (e.g., just yourself, or yourself and one or more of your eligible dependents).

A copay is a fixed cost that you pay up front for a service. Your copay will cover your responsibility for the cost of the service at a VSP preferred provider and the plan pays the rest, unless the benefit…

The allowance is the total dollar amount that the plan will pay for that service. You are responsible for additional vision care costs related to that service. If you purchase frames over the $160 allowance you will receive a 20%…

No, you would only pay one material copay per benefit period for lenses, frames or a complete pair of glasses. Cosmetic extras such as coatings, tints and progressive lenses are provided at 35-40% discount at VSP preferred providers.

You can get contact lenses or eyeglass lenses every 12 months. You can get frames every 24 months. You can get a 30% discount on non-covered glasses and sunglasses if you purchase them from the examining doctor on the day…

No, if you choose to get contact lenses, you will not be eligible to receive eyeglass lenses during the same calendar year or frames within 24 months

Your coverage will not pay for Lasik/PRK eye surgery; however, contracted Laser Centers do offer discounts for Lasik and PRK eye surgery if you use a VSP member.

No. Your vision provider can file a claim electronically using your personal information. Need More Help? Contact VSP directly. All benefit vendor contact information can be located on https://mybenefits.ttec.com within the Help and Resources page.

This is coverage that can help cover the extra expenses associated with a serious illness. When a serious illness happens to you or a loved one, this coverage provides you with a lump-sum payment of your choice of either $15,000…

If you meet the group policy and certificate requirements, critical illness insurance provides you with a lump-sum payment upon diagnosis of the following conditions: * Cancer * Heart Attack * Kidney Failure * Stroke * Coronary Artery Bypass Graft *…

You and your eligible family members can enroll in the coverage during Open Enrollment.

Medical and disability plans don’t always cover all of your expenses. For example, your medical coverage may have deductibles and copays and may not cover out of-network treatments. And if you’re out on disability, only a portion of your income…

YES! Provided you are actively at work; your enrollment is guaranteed.

YES! This plan provides an annual benefit per calendar year for eligible health screenings/preventive exams.

Premiums will be conveniently paid through payroll deductions so you never have to worry about writing a check or missing a payment.

Payments will be made directly to you, not to the doctors, hospitals or other health care providers. You will receive a check, mailed directly to your home.

YES. This coverage is “portable,” meaning you can take it with you if your employment status changes.

A: The Hospital Indemnity plan is an optional insurance plan that will pay benefits if you are admitted into the hospital for a covered accident or illness. There are two plans to choose from, a Basic option and an Enhanced…

A: Yes, you must have a medical plan however it does not have to be a Ttec medical plan.

A: Please visit http://mybenefits.ttec.com for all the plan details and 2020 rates.

Voluntary Accident Insurance is an optional insurance plan that will pay benefits if you are seriously injured or die as a result of a covered accident. This insurance is in addition to any basic or supplemental life or accidental death…

You may choose to cover yourself, your spouse or and/or your children. If you would like to cover your spouse or children, you must also purchase accident insurance coverage for yourself. You need to enroll during your Enrollment Period and…

The cost per pay period is shown at https://mybenefits.ttec.com . The cost will depend on who you choose to cover (e.g., just yourself, or yourself and one or more of your eligible dependents).

Premiums will be conveniently paid through payroll deduction, so you don’t have to worry about writing a check or missing a payment.

Yes, you can take your coverage with you. You will need to continue to pay your premiums to keep your coverage in force. Your coverage will only end if you stop paying your premium or if your employer offers you…

Contact MetLife directly 800.638.6420

The prepaid legal plan will allow you to seek guidance with purchasing a home, estate planning and will preparation, financial matters, family law or adoption issues. You get the attorney you need at an affordable cost, with access by telephone…

Please visit http://mybenefits.ttec.com >Voluntary Plans.

No, once you enroll you in the Pre-Paid Legal plan you must keep it for the entire calendar year even if you have a Qualifying Life Event. You can opt out during the annual Open Enrollment period.

MetLaw provides you with easy access to legal services at an affordable group rate.

First and foremost, you save money. If you’ve ever hired a lawyer, you know how quickly the attorney fees can add up. With MetLaw — the group legal plan available through Hyatt Legal Plans, a MetLife Company — you can…

It’s more important than you think. There are many times in life when you may need the services of a qualified attorney: purchasing a home, estate planning documents and will preparation, financial matters, family law or adoption issues. Yet according…

MetLaw gives you access to a nationwide network of over 13,000 attorneys. You can also choose a non-Plan Attorney and may be reimbursed through the MetLaw plan. You get the attorney you need at a cost that’s very affordable, with…

Yes! MetLaw attorneys have an average of 25 years of experience and are well qualified to assist you in a wide range of legal matters, including: • Estate Planning Documents, including Wills and Trusts • Real Estate Matters • Identity…

Short Term disability coverage is a voluntary coverage that will pay you a weekly benefit if you are unable to work for at least seven consecutive days because of a pregnancy, illness or non-work-related injury. Short term disability coverage will…

All regular, full-time employees are eligible to enroll within their first 30 days of eligibility. This benefit only covers you, as the employee; dependents are not eligible for coverage.

The cost of short term disability coverage varies and will depend on your specific age, weekly pay and location. Please refer to at https://mybenefits.ttec.com for your rate.

Your cost will depend on your age, weekly pay and location. To calculate your specific rate, take your weekly income, multiply by 0.6 (unless you work in New York, then multiply by 0.7), divide that number by 10 and then…

If you are a new hire (within the first 30 days of employment) or newly eligible (changed from a temporary or part time status to a full time regular status, you will not have to provide evidence of insurability if…

Yes, you have to use up your PTO days first, before STD benefits can be paid.

The maximum benefit covers 13 weeks; however, each disability leave is evaluated separately with input from your physician. Please visit https://mybenefits.ttec.com for more information.

Yes, this coverage is totally voluntary, so you will need to enroll during open enrollment if you wish to have this coverage.

Contact MetLife directly 800.638.6420. The TTEC group # is 143329.

Yes, please review the Ttec Short Term Disability Certificate on https://mybenefits.ttec.com

A: Yes, there is a 7-day waiting period before benefits start.

You can call MetLife at 1.866.492.6983 or Health Advocate 866-695-8622

Long term disability coverage helps to replace part of your pay if you are disabled and unable to work for more than 3 months. This coverage will pay up to 50% of the income (subject to $5,000 per month maximum)…

Only you, as the employee, are eligible for the long term disability coverage.

If you are a full-time general or administrative employee, this coverage would provide 60% of the income that you were earning before you became disabled and is provided and paid for by Ttec, there is no cost to you for…

If you are a general and administrative employee, you will be automatically enrolled in the LTD coverage. If you are an associate, you must enroll during your first 30 days of employment or eligibility, otherwise you will have to submit…

You will only need to provide evidence of insurability if you decline long term disability coverage when you are first eligible and later wish to apply, or if you enrolled in long term disability coverage, subsequently dropped the coverage and…

Contact MetLife directly 800.638.6420

Yes, please review the Ttec Long Term Disability Certificate on https://mybenefits.ttec.com

A: Yes, there is a 90-day waiting period.

You can call MetLife at 800.638.6420 or Health Advocate 866-695-8622

Basic Life insurance pays a lump sum benefit to your designated beneficiaries (e.g., spouse, dependents, parents, siblings, or anyone you designate) upon your death. You may change your beneficiaries at any time at http://www.metlife.com/mybenefits . Please visit https://mybenefits.ttec.com for more…

A: The Smart 90 program does require Anthem members to obtain their maintenance medication through a participating Walgreens or Mail Order in 2020 to receive coverage for those prescriptions. By making these changes, you’ll avoid paying the full cost for…

A: To find a participating Walgreens, log in or register at http://magellanRX.com , select “Find a Pharmacy”. The pharmacy can tell you how to transfer your prescription or start a new one.

A: If you choose not to use Walgreens or Mail Order for your maintenance medications you will pay the full cost of the prescription.

A: “Full cost” is the actual cost of your medicine. For example, the actual cost of the medicine might be $75, but if you have a copayment or coinsurance, your payment might only be $20. “Full cost” means that your…

A: Yes, Magellan RX will contact you if you have a maintenance medication and will need to use the Smart 90 program through Walgreens or mail order. Please ensure your phone number and address are updated in Oracle Self-Service.

A: You can choose to either call Magellan RX directly or log into the Magellan RX website to choose the medicine you want delivered, add it to your cart and then check out. Magellan RX will work with your doctor…

A: Your medicine will be delivered in a confidential, tamper-proof, weather-resistant package.

A: Orders are usually processed within 48 hours from when we get them. Your medicine should be delivered in about 8 days (10-14 days if it’s a new prescription). Please have a one-month supply of your medicine on hand when…

A list of covered prescriptions can be found on http://www.MagellanRX.com .

Magellan RX customer service number is 1.800.424.0472 and the website is http://www.magellanRX.com

Visit http://MagellanRX.com to learn about prescriptions coverage, tier and cost.

Yes, you will have access to Convenient Home Delivery services through Magellan RX. You’ll be able to have up to a 90-day supply of most maintenance medications delivered directly to you. Maintenance medications are those taken to treat an ongoing…

The Magellan RX Pharmacy Home Delivery is a home delivery service available as part of your ttec prescription drug plan. With Home Delivery, you’ll save when you fill your long-term prescriptions for up to a 90-day supply.

Medications are shipped via standard service at no cost to you. Express shipping is also available for an additional fee.

Some prescription drugs are called “specialty medications.” Specialty medications are used to treat complex, chronic health conditions like Multiple Sclerosis or Rheumatoid Arthritis. These medications usually have to be stored or handled in special ways.

Ttec Services Corporation uses coverage management programs to help ensure you receive the prescription drugs you need at a reasonable cost. Coverage management programs include prior authorization, step therapy and quantity duration. Each program is administered by Magellan RX to…

Your Prior Authorization (PA) records will be entered into the Magellan RX system, unless they have expired. If the PA is no longer valid, your doctor can submit a request for a new PA to Magellan RX.

Yes, you can log on to http://MagellanRX.com and use the “Price a medication” feature.

Step Therapy is a program especially for people who take prescription drugs regularly to treat an ongoing medical condition, such as arthritis, asthma or high blood pressure. The program helps you get the prescription drugs you need, with safety, cost…

You can learn more by visiting the Retirement page of http://MyBenefits.ttec.com .

ALEX is your virtual benefit counselor. By asking you a few questions about your lifestyle and health care preferences, ALEX provides recommendations to help you choose the best plan. If you want to estimate what your out-of-pocket costs may be…

ALEX walks you through all of your options to help you figure out the right coverage.

Don’t worry, ALEX helps you understand how to save money and make the most of your benefits.

From any internet visit https://www.myalex.com/ttec/2020

LiveHealth Online is a virtual care service (telemedicine and behavioral health) for TTEC employees and eligible dependents. This offering allows you to see a doctor face to face 24×7 on your computer or mobile device.

The cost is $0 per visit if you are in the Primary Care plan, $10 per visit if you are in the Balanced HRA plan or have waived medical coverage, and $59 if you are enrolled in the Choice HSA…

Yes however prescription availability is defined by physician judgment and state regulations.

Commonly treated conditions include: Behavioral Health, Cough/Cold, Minor Rashes, Allergies, Diarrhea, Ear Pain, Fever, Flu, Headache, Pinkeye

Visit http://www.livehealthonline.com to learn more.

You can locate the Benefit Enrollment Information at https://mybenefits.ttec.com

Visit https://mybenefits.ttec.com and access the ‘Help and Contacts’ tab where you can find the customer service numbers, group numbers and website information for each of our benefit vendors.

A: Your benefits coverage will remain in effect only if you continue to pay for missed premiums. If no action is taken to repay the missed premiums or set up a repayment plan within the first 30 days of your…

A: Your benefits coverage will remain in effect during your FMLA leave. If FMLA is exhausted and the leave is extended, you would then be required to submit direct payment for premium arrears within 30 days to keep the coverage…

A: You may pay your insurance premiums with a personal check or money order while you’re on leave. Make check payable to TTEC and mail it to TTEC Corporate Finance at 9197 S. Peoria St. Englewood CO 80112. Be sure…

If you return from a leave of absence and owe for missed premiums, Oracle recognizes that premiums were missed and there is an amount owed. Oracle will automatically deduct additional funds from your paycheck all at once until the arrears…

You can calculate how much you owe in premiums every pay period by viewing a previous check stub where all of your deductions were normal. Or by going to Oracle Self-Service >> Enroll in Benefits and clicking through the prompts…

A: No, if you have already provided your dependent verification, you do not have to provide it again in 2020.

You will need to add them as a dependent in Oracle when you are making your benefit elections. Please be sure to provide the date of birth, gender and a social security number for each dependent. You would then be…

If the dependent is your lawful spouse, common-law spouse (in the states that recognize common-law), natural born child, step-child, foster child, adopted child or one that you have a legal obligation to cover through your benefits, they are considered eligible…

Employee’s Spouse (if he or she is married to the employee under state law): Copy of the first page of one of the last two years’ tax returns (black out financial information); OR copy of valid marriage certificate or license.…

You will need to complete an affidavit for a Common Law Spouse, located in the Document Library on http://mybenefits.ttec.com . States that currently acknowledge common law are as follows: * Alabama The requirements for a common-law marriage are: (1) capacity;…

Simply scan or take clear pictures of the documents and attach them to an ASK Now ticket in the Benefits>Eligibility category within the first 31 days of your coverage effective date.

We conduct a monthly audit to determine if there are required documents that have not been provided. If your documents are not provided by the deadline, your dependents will be removed from coverage as of the first day of the…

Each employee is responsible to provide their own documents. Please do not rely on anyone else to provide your documents for you. If you need assistance, please submit an ASK Now ticket.

A wellness program is designed to encourage you to become more aware of your health and ways to maintain or improve it. To that end, TTEC is committed to creating a culture of wellness that promotes and encourages healthier lifestyle…

We offer a variety of programs and services designed to meet the health and wellness needs and interests of our diverse population. They include programs that focus on physical, mental financial and social health as well as the EAP (Employee…

Participating in the wellness program is a win/win for you, not only to become more aware of and improve your health, but you can earn a wellness incentive. Learn more about the program and earning opportunities on the Health and…

Regular Part Time and Seasonal employees are eligible for the following benefits: * Basic Dental * Vision * Accident * Critical Illness * Hospital Indemnity * Long Term Disability * Pre-Paid Legal * PCTA seasonal employees are not eligible for…

Yes, all benefit eligible employees may enroll in benefits during their first 30 days of employment, within 30 days of a Qualifying Life Event or during the annual open enrollment period.

If you do not make an election during open enrollment, your current elections will roll over including the Flexible Spending Account and the Health Savings Account contributions. Defaults if you don’t enroll for 2020 benefits Medical plan election Elections will…

No, Anthem and Kaiser (for CO residents) will continue to be our medical carriers for 2020.

All employees who had medical coverage in 2019 will use their original card for 2020. Only new enrollees will receive a new ID card. For Anthem members, keep in mind that provider networks can change frequently, visit http://Anthem.com to make…

A: Yes, Solera is a program through Anthem designed to help Pre-Diabetics or those with eligible risk factors prevent a Diabetes diagnosis. This is a 16-week program in partnership with Solera Health and Anthem for qualifying Anthem members. Take a…

You can print a temporary Medical ID card from http://www.Anthem.com you can also download the Engage App and have your electronic ID card on your smart phone.

You can check to see if your doctor, specialist and facilities are in the Anthem network or find new providers by visiting http://www.anthem.com (provider network code is Alpha Prefix – TQN unless you live in a location with an alternate…

From Oracle Employee Self Service, please use the link “enroll in benefits” review and accept the fraud disclaimer, and click “Next”, then Click “Next” from the overview/contacts page, make sure “Ttec US Employee Benefits” is selected, click “Next” You will…

* Primary Care Plan * Least expensive plan in terms of premiums from your paycheck – but has the highest potential for out-of-pocket costs * Highest deductible and out-of-pocket maximum * Includes copays for services like primary care, specialist, urgent…

Visit the Medical page on http://MyBenefits.ttec.com to see this information.

Click here to learn more about the savings and spending plans options available for 2020.

Benefit information is located our benefits website which has all the details and information you need. Get medical, dental, vision information and rates, watch educational videos, read FAQs, find details on the wellness incentive program and more. Visit https://mybenefits.ttec.com

ALEX your online benefit counselor walks you through all your options to help you figure out the right coverage https://www.myalex.com/ttec/2020

Transition Assistance is a process that allows continued care for members when: o Their primary medical group, IPA, PPO provider, hospital, or other provider is terminated from the participating provider network. o They are a new enrollee in an Anthem…

The annual deductible is a specified dollar amount that the member must pay each year before the health plan will help you pay for eligible expenses; the deductible is waived for covered preventive care services. If you have family coverage…

Coinsurance is the percentage of your medical costs that the plan will pay. After you meet the deductible the plan will enter the cost sharing portion of the plan where you are responsible for a certain percentage of your eligible…

A copay is a fixed cost that you pay up front for a service, like doctors’ visits, Tier 1 drugs, Urgent Care etc. If your plan has copays, they are due at the time of service. In most cases your…

A lifetime maximum is a limit on the amount that a plan will pay for your health care costs for the duration that you are with your employer and enrolled in the medical plan. Ttec has removed the lifetime maximum…

The annual out-of-pocket maximum is the most a member is required to pay in a year, under a plan, for eligible expenses. The out-of-pocket maximum helps protect you from catastrophic medical costs. Once you reach your annual out-of-pocket maximum, your…

For participants with family coverage, your plan will include an individual out-of-pocket maximum of $6,850. This means that if one family member’s out-of-pocket expenses reach $6,850, the plan will pay 100 percent of any future eligible expenses for the rest…

Preventive care is covered at 100% only when you visit in-network providers and applies to the office visit, tests and procedures that are used to establish your health status or prevent a health problem. Some common examples of preventive care…

If you have a qualifying event, such as having a baby, your spouse is laid off from his/her job, etc., you may be able to make mid-year changes. Qualifying Life Events allow you to change your level of coverage (i.e.…

What you hear called “Health care reform” is a result of the Patient Protection and Affordable Coverage Act passed in 2010. This law requires employers like Ttec to comply with certain rules and regulations regarding the medical plan coverage that…

To comply with health care reform regulations, the Ttec plans will no longer include lifetime maximums for medical benefits. In addition, employees’ dependent children will be allowed to continue coverage until they reach age 26.

If you have dependents (children, step children, adopted children, etc.) who were unable to stay on your plan because they were no longer a student or had reached the age of 19 and were not a student, you may now…

PPO (Preferred Provider Organization) is a traditional medical plan that pays for services such as office visits, pharmacy costs and urgent care subject to a copay, then all other services are subject to a plan deductible and coinsurance. The Primary…

A preferred provider organization is a managed care organization of medical doctors, hospitals, and other health care providers who have agreed with an insurer or a third-party administrator to provide health care at reduced rates to the insurer’s or administrator’s…

The PPO plans are comprehensive medical plans that covers all medically eligible expenses, including doctors’ visits, hospital visits, outpatient treatments, surgery, diagnostic x-ray and lab test, etc. Please visit https://mybenefits.ttec.com for more benefit details.

All regular full-time employees and certain regular part-time employees that have met the specific requirements are eligible to enroll in ttec’s medical plans.

The cost per pay period is available on http://mybenefits.com . The cost will depend on the plan you choose, who you choose to cover (you only or you plus your spouse/children).

If only you, the employee, enroll in medical coverage, you will only have to pay the single (individual) deductible before plan coinsurance begins. But if you also enroll any of your eligible dependents on the Primary Care Plan or the…

In-network means that the medical provider you are visiting is a part Anthem’s preferred network. In other words, s/he has a contract with Anthem and is “participating” in the Anthem network. Out-of-network means that the medical provider does not have…

A Premium provider is a provider that has been identified by Anthem as doctor with high quality and efficiency. Premium providers can be found on http://www.anthem.com . Need More Help? Review the full SPD (Summary Plan Description) within the medical…

A: Those who have a primary residence in Colorado are eligible to enroll in the Kaiser medical plan.

You can earn $396 to your paycheck for completing the wellness activities.

A: As a Kaiser member, you can choose from more than 1,200 Kaiser Permanente doctors, based on what’s important to you.

A: To find a Kaiser doctor, go to http://kp.org/searchdoctors for details about education, specialties, languages spoken and more. Many Kaiser Permanente doctors come from top medical schools, and many are recognized annually as top doctors by their peers. No matter…

A: Visit http://kp.org/facilities to search by zip code, keyword or the type of service you need.

A: Yes, you can change to another Kaiser network doctor at any time.

A: Get an idea of what you’ll pay before you get care by visiting http://kp.org/costestimates.

A: Get the care you need, when you need it – routine, specialty, urgent, or emergency. Just call Kaiser directly 24/7 to get the advice you need.

A: How you get care is up to you. Schedule a phone or video appointment, email your doctor’s office with routine questions, chat with a Kaiser Permanente doctor online, or visit in person.

A: Yes, you can do more in less time. In most of the Kaiser medical offices, you can see your doctor, get a lab test, get an X-ray and pick up prescriptions all in one single trip.

A: Yes, all preventive care is covered at 100%. Preventive care is key to how Kaiser practices medicine. It can help you avoid some health issues and catch others before they become serious.

A: Yes, if you have diabetes or heart disease, you will be automatically enrolled in a disease management program for personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology, Kaiser will help you…

A: You don’t need referrals for certain specialized departments, including obstetrics-gynecology, psychiatry, and drug dependency services.

A: Kaiser offers the following tools: * Online wellness tool: Visit http://kp.org/healthyliving for wellness information, health calculators, fitness videos, podcasts, and recipes from world-class chefs. * Healthy Lifestyle programs: Connect to better health with programs to help you lose weight,…

A: Stay on top of your care at http://kp.org . Once you’re registered, you can view your medical record, refill most prescriptions, schedule routine appointments, and more.

A: Yes, you can manage your care anytime, anywhere through the many features of the Kaiser Permanente mobile app http://kp.org/mobile.

A: Yes, you can a phone appointment for non-urgent questions, learn more at http://kp.org/appointments. In some cases, you can meet face-to-face with your physician through your smart phone, tablet or computer. Kaiser offers care guidance and advice by phone 24/7.…

A: Yes, with multiple Kaiser Permanente locations to choose from, it’s easy to find one near home or work. Some locations offer same-day, next-day and even weekend services along with ob-gyn, pediatrics, behavioral health, and other specialty departments.

A: Yes, just call the 24/7 Away from Home Travel line at 951-268-3900 or visit http://kp.org/travel.

A: Kaiser Plan (for Colorado residents only) * Competitive plan premiums and deductibles. * Includes co-pays for most services including office visits and immediate care options. * Access to an array of health management tools such as Healthy Lifestyle Programs,…

A: 2nd MD is a free service that provides anyone with ttec medical coverage access expert opinions and advice about your care, usually within three business days. Visit http://www.2nd.md to set up a video chat for you or a family…

A: Anthem Engage is a tool and App for Anthem members that will help you make the best decisions about your reference based benefits (RBB) and ensure you are receiving the best care through the Center of Excellence (COE). Reference-based…

A: Reference Based Benefits (RBB) will set a maximum payable amount for services by geography for Radiology-MEO (CT Scans and MRIs). If you receive a service that is over the RBB pricing, you will be responsible for the additional expense.…

A: Center of Excellence (COE) is a group of providers and facilities that are identified under Blue Distinction. Anthem Blue Cross Blue Shield Companies recognize select doctors, hospitals and other healthcare facilities as Blue Distinction for the safe, effective care…

A: If a Blue Distinction provider is used, you will be responsible for your deductible and only a $150 copay for the care you receive. If you decide not to use the Blue Distinction provider your care will be subject…

Yes there will still be a nicotine surcharge for employees and dependents 18+ that are covered on the medical plan and use nicotine products or decide not to complete the nicotine test. If your results are negative then you will…

The use of any nicotine products would make you subject to the nicotine surcharge.

No, the nicotine surcharge will continue to be $46.15 per person per pay period (up to three people on the plan) throughout 2020, which is separate from the medical premium.

Only those enrolled in an active medical plan are subject to the nicotine surcharge.

You may join the Pivot Nicotine Cessation program. Visit the Special Programs page on http://MyBenefits.ttec.com for details.

A: Kaiser does have plans available to help you quit, please call Kaiser directly for assistance. Learn more at http://kp.org/healthylifestyles.

If you stop using nicotine products you can take another nicotine screening. Your results will be received and processed as outlined in the Processing Cycles section of the Nicotine Testing page of http://MyBenefits.ttec.com . If the results are positive within…

Visit the Nicotine Testing page of http://MyBenefits.ttec.com for options.

Visit the Nicotine Testing page of http://MyBenefits.ttec.com for details.

It depends on which option you choose. Visit the Nicotine Testing page of http://MyBenefits.ttec.com for details.

You will be automatically enrolled at a 4% contribution rate, and will have contributions withheld starting on your next paycheck. These contributions cannot be returned to you while you are still an active employee, and they are subject to IRS…

You may manage your account virtually 24 hours a day on the T. Rowe Price Retirement Plan Website at www.rps.troweprice.com, or you may reach them by phone at 1.800.922.9945. Representatives are available on business days between 7 am and 10…

The personal information listed in T. Rowe Price’s system (i.e. primary address, date of birth, marital status, etc.) is a reflection of the information listed in your Oracle employee record. If you need to have your information updated in T.…

You may view forms such as the Rollover Contribution Form, the Hardship Withdrawal Form and the Special Tax Notice on The Retirement Plan Website. Simply visit www.rps.troweprice.com or call 1.800.922.9945. We have also posted additional forms on Mosaic where documents…

Our Plan follows strict regulations applied to qualified 401(k) plans when it comes to spousal survivor rights. T. Rowe Price will require a completed Spousal Consent Form for every action that may affect a future benefit for a legal spouse…

You may contact T. Rowe Price by accessing your account online at www.rps.troweprice.com or you may call the Plan Account Line at 1.800.922.9945. Representatives are available to assist you from 7 a.m. to 10 p.m. (ET) on the days the…

401(k) Deferrals are the contributions you elect to defer from your regular wages on a pre-tax basis to put into the 401(k) Plan.

401(k) Catch-up Contributions are additional contributions those who are age 50 or older are eligible to elect to put into the 401(k) Plan in addition to their regular deferrals.

401(k) Deferrals are the contributions you elect to defer from any bonus pay that you may receive on a pre-tax basis to put into the 401(k) Plan.

If you do not enroll or opt-out from the Plan within 30 days, you will be automatically enrolled at a 4% contribution rate for your regular wages; however, you must actively make an election for any catch-up or bonus contributions…

You may contribute up to 50% of your eligible salary as long as you do not exceed the annual IRS limit (which is $19,500 for 2020). For those who are age 50 and older, you may contribute additional contributions known…

You may change your 401(k) contribution election at any time by electing another percentage between 0% and 50% or electing a specific dollar amount. To change your 401(k) contribution amount, you must request the change directly with T. Rowe Price…

Full instructions on how to rollover funds from a prior qualified plan are available on the 401(k) Rollover Contribution Form provided by T. Rowe Price either by calling the Plan Account Line at 1.800.922.9945 or by accessing forms through www.rps.troweprice.com.

If you are a rehired employee, you must re-enroll in the plan if you wish to participate; however, if you do not enroll or opt-out from the Plan within 30 days of returning, you will be automatically enrolled at a…

Contributions deducted from your paycheck can take up to 10 business days to reconcile, remit, and post to your 401(k) account. The file is dependent on both the company and T. Rowe Price verifying the data for accuracy, but be…

Oracle Payroll does track year to date contributions and will stop your deductions automatically once you have met your individual IRS limit for the year. If you are eligible for Catch-up Contributions you may make a separate election with T.…

You may choose from a wide variety of investment funds or you may use our managed account option, Morningstar Retirement Manager (additional fees apply). For more information on the managed fund arrangement or to view the investment prospectus, please contact…

You can change your investment option at any time by contacting T. Rowe Price at 1.800.922.9945 or online at www.rps.troweprice.com.

You are not charged transaction fees for moving money from one investment fund to another. The expenses of each investment fund are calculated across all funds and participants to find the average amount to be shared amongst participants. The participation…

If you join during a quarter, the fee begins on the first day of the following quarter and will appear on that statement. For example, if you join the plan in February, you won’t incur the fee until the first…

The company does offer an employer match to those participating and making contributions on their own. Employees who have completed at least six months of service will generally be eligible for the quarterly discretionary match, which is currently determined to…

If you are at least 18 years old, you will be eligible for the company match starting the first of the month following six months of service. Employees who are not 18 will be eligible for the match on the…

Your vesting determines whether you are entitled to receive some or all of your account balance when you leave the company. You are always 100% vested in your contributions deducted from your pay and your rollover contributions from another plan,…

The vesting schedule for the 401(k) Employer Match is a 3-year grade as listed below: Less than 1-year of service 1-year of service 25% Vested 2-years of service 50% Vested 3-years of service (or more) 100% Vested

Although your plan is intended primarily for long-term retirement savings, you may generally borrow against your vested account balance up to an amount of 50% of your vested account balance, up to a maximum of $50,000, less your highest outstanding…

There is a fee of $50.00 for each loan processed from your 401(k) balance, and an additional maintenance fee of $25 charged annually for each outstanding loan.

To initiate or model a loan from your 401(k) balance, please contact T. Rowe Price by phone at 1.800.922.9945 or log into your account at www.rps.troweprice.com.

Please contact T. Rowe Price by calling 1.800.922.9945 or online at www.rps.troweprice.com.

Please notify Global Benefits by opening an ASK HC request when you go on a Leave of Absence to ask for your outstanding 401(k) loan to be put on hold. Upon your return to work, your loan will be automatically…

You will be responsible for coordinating payments on your 401(k) loan directly with T. Rowe Price if you separate from the company prior to paying off the loan. Payments can be processed through T. Rowe Price’s website by logging in…

If upon your return to employment with the company your 401(k) account is still whole and no distributions have been taken, your loan payments can be set up to deduct from your paycheck. Please request to have your loan payments…

Please contact T. Rowe Price by calling 1.800.922.9945 or online at www.rps.troweprice.com.

In-Service Withdrawals are when an active employee takes a distribution from their 401(k) account while they are still an active employee.

Although your 401(k) Plan is designed to provide for your financial security when you are no longer working, in some circumstances you may be allowed access to your benefits while still employed. All withdrawals during employment are subject to a…

There is a check fee of $25.00 for each Rollover and Age 59 ? withdrawal processed from your 401(k) balance.

Please contact T. Rowe Price by calling 1.800.922.9945 or log into your account online at www.rps.troweprice.com. The form is online with instructions regarding the documentation you will need to provide.

There are no processing or check fees for a Hardship withdrawal.

Contributions to your 401(k) will be deducted from your regular earnings on your final pay check, although deductions will not be taken from severance or PTO payouts, if applicable.

T. Rowe Price provides the company with weekly updates of all contribution changes. To change your 401(k) contribution amount, you must request the change directly with T. Rowe Price at least 10 days prior to the pay date you want…

Standard processing time requires up to 30 days following your last day of employment to insure your account is updated with your final contribution and termination date. Before you request a cash withdrawal, you should consider the tax consequences and…

There is a fee of $25.00 for each distribution processed from your 401(k) balance. This fee applies to distributions taken as a cash withdrawal as well as distributions that are rolled into another qualified plan or IRA.

If your account balance is greater than $5,000, you may leave your account under the Plan with T. Rowe Price. For those who have an account balance under $5,000, T. Rowe Price will give you 60 days following their notice…

If you move in the same year of your last day of employment, please submit a ticket to update your new address through TTEC’s former employee ticketing system by going to http://formeremployee.teletech.com/. If your mailing address changes after December 31st…

You may contact T. Rowe Price by accessing your account online at www.rps.troweprice.com or you may call the Retirement & Benefits Contact Center at 1.800.922.9945. Representatives are available to assist you from 7 a.m. to 10 p.m. (ET) on the…

If you are employed as a Full-Time, Part-Time or Temporary employee; are paid under US payroll; and are over the age of 18; you will be eligible to enroll in the 401(k) Plan approximately 7-10 business days following your first…

You may enroll online by going to www.rps.troweprice.com. Click on Login and then Register to set up your user name and password. You may also enroll by phone at 1.800.922.9945. Representatives are available on business days between 7 am and…

If it has been at least 10 business days following your first paycheck and T. Rowe Price does not recognize your information within their system, please verify your social security number and date of birth in Oracle Employee Self Service…

You will have approximately 30 days from the date in which T. Rowe Price sets up your account to opt-out from participating in the 401(k) Plan or you will be automatically enrolled at a 4% contribution rate. Your specific deadline…

The Power of Community & Social Well-Being In a day and age of social media and virtual everything, it’s more important than ever to create and foster authentic relationships.  It’s not about “likes” or how many “friends” we have –…

  TTEC Fitness Whether you’re a fitness pro or a nervous novice, we have a workout for you!  Our TTEC Fitness page is packed full of exciting workouts for all levels to get you moving, sweating, and feeling your best. …

February 3rd – April 4th: Visit Mission Fitpossible page for details and to register.  Registration due by 11:59 p.m. PST on Wednesday, January 27th

Fit @ Work Are you looking to lose weight and achieve a positive mindset to maintain lifelong habits for moving and eating well?  Work with our Health & Wellness Navigators in Fit @ Work, our 1-on-1 weight loss and lifestyle…

  Life is tough.  It just is.  If it wasn’t, it would be called easy instead of life.  But there are some things you can do to help you cope.  As you start to feel overwhelmed and even trapped in…

  We want you to look your financial best!  We’re going to lay on some thick foundation, apply the right amount of eye shadow, and get your money looking pretty.  Each week we’ll offer up a challenge to help give…

January is the start of a new year – but it’s also the middle of winter, which is when most folks find it harder to get movement.  And even if you live in an area that has nice weather, it…

Adapted from New York Times bestselling author, Sarah Knight, our first Getting to Know Your Wellness Program webinar will focus on teaching you how to worry less and focus more on solving life’s problems that you’ll inevitably be presented with…

November 30th is the last day you can complete activities to earn the wellness incentive!  Thank you for participating this year – we’re excited to have you join us again in 2021

Our 2020 Wellness Incentive will begin on Monday, January 6th, at which time you may begin completing activities to earn points.  As a reminder, you have until November 30th, 2020 to complete activities.  Here are some helpful Reminders & Tips…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

It’s a completely natural thing to feel fear.  It’s an emotion that we learn very early in life, and is often marked by things like monsters under the bed, or the fear of falling when learning how to ride a bike. …

In general, we love our routine. We want to know what to expect and what is expected from us. However, change is inevitable. Trying to avoid or refusing it only makes your life harder. While embracing change may not be…

As soon as you hear your co-worker sneezing and coughing, you know it’s game over for the rest of the office. Desks and cubicles are a hot spot for germs to fester and multiply. Copiers, water fountains, and break areas…

All app sessions POSTPONED UNTIL FURTHER NOTICE Thursday, October 17th; 12:00 p.m. Mountain Time Friday, October 18th; 9:00 a.m. Mountain Time Monday, October 21st; 11:00 a.m. Mountain Time Tuesday, October 22nd; 3:00 p.m. Mountain Time Wednesday, October 23rd; 11:30 a.m.…

We’re so excited to announce the release of our new, enhanced, and personalized MyBenefits.ttec.com website on October 9th!  Simply select a session below to join us and learn how to navigate the new site, and learn tips and tricks on…

Join us the week of October 21st for our annual Health & Wellness Fairs!  Meet and visit with our benefit partners, learn about new and enhanced offerings for 2020, and more.  Below is a listing of dates for sites with…

Nutrition is a science and can be hard to understand, but Food School breaks it down into manageable lessons that help you discover and maintain an eating plan that works best for you.  Visit the Food School space on Mosaic…

Enroll in benefits or make changes to your existing elections! 

Variety is the spice of life, so mix up your workout or create a new fun routine with this workout games! So grab a coworker, family member or friend to complete the workout game each week and submit a picture…

Sleep deprivation has a clear and definite impact on our health and well-being, including impairing our concentration, mood, personality and judgment. It can also increase our risk for medical conditions such as diabetes, high blood pressure and vascular disease. Complete…

You earned them, be sure to get them! Don’t forget to enter your wellness activities to earn your wellness incentive points Go to My Wellness Dashboard REMIND ME LATER

January 25, 2019 | 12:00 PM The benefits you elected during Open Enrollment went into effect on January 1, 2019. Join our webinar about things you should know to make the most of your TTEC benefits. Register REMIND ME LATER

It’s no secret that times have changes and kids are not as active as they used to be.  How many times have you heard someone say, “When we were kids we were outside playing from sun-up to sundown!”  Technology, as…

That extra few steps to the office, taking the long way to the lunch, or even using steps instead of an elevator are viewed as small items that don’t help much in the long run.  But that viewpoint may be…

Share with us how you live well, work well, play well, and be well…with a fun social post tagging your Health & Wellness Navigator or sending a picture to them.

We always ask the question of why you’d invest in something, in this case, your benefits, without knowing the financial impact your decision can make.  Each week, we’ll teach you something new about your benefits and how you can better…

Knowledge is power!  Participate in this program and each week, learn a new series of exercises or workout, as well as a little education about each.  Complete the workout or exercise and the quiz at the end of each lesson,…

Although YOU@TTEC is part of our “It’s Ok, We’re All Human” program, we’re tapping into it from a wellness perspective this month. Visit the Wellness Programs & Services page every Monday starting July 8th for each week’s focus module taking…

This webinar will focus on what motivates you to Live, Play, Work, and Be Well.  It will challenge you to remove the obstacles (excuses) that you think are stopping you from achieving your wellness goals.  As a reminder, participation in…

Every Monday is viewed as a fresh start for a productive, positive week. Whether it’s starting a new diet, promising to work out more, “spring cleaning” the house or office, or simply being a better, more confident you. Whatever the…

More than 70% of Americans have at least one social media account they check daily. Although the intention for many behind social media is to stay in contact with loved ones, social media can be a major source of stress,…

In order to plan a budget-friendly summer vacation, you need to actually have a budget.  And if you plan to go outside your budget, don’t!  If you can’t afford a vacation or can’t travel due to not having saved enough…

MyBenefits.ttec.com (where you are now) contains all the information you need to know about your benefits, our wellness program, 401(k), and so much more!  But because there’s so much information, it can be a bit overwhelming, so we offer quarterly…

For many people, eating out is a way to relax and socialize. But if you are watching your weight or just are concerned with healthy eating, dining out can be a challenge. The good news is that usually there are…

Safe Grilling Tips When the rich, savory smell of grilled meat wafts through the neighborhood, it’s a sure sign that summer has arrived. Grilling isn’t just a tradition, it also can be one of the healthiest ways to cook. There’s…

You’re beyond busy. You feel that you have too much already on your plate and then it happens. Someone asks you to do one more thing. It causes you stress and makes you feel overwhelmed and uneasy. Without a pause,…

Spring has sprung – time for a spring cleaning of your home, but more importantly, it’s a great time to re-set yourself with a spring cleaning for your life! Get outdoors – we need sunlight and fresh air, especially after…

Managing your money should be a high priority.  Finding a way to keep on top of your bills can keep more money in your pocket. This extra money you can put away each month can be used to save towards…

Play a fun scavenger hunt game with your finances and see impactful improvements to your financial wellness.  Each week, we’ll post a new item to “hunt” for, or “find” when it comes to your money.  You’ll follow the instructions and…

Did you know that doing certain stretches can have a big impact on your health?  Join this program and learn a weekly stretch and why it’s good to do daily.  You are required to snap a selfie of yourself completing…

The power of having a good support system cannot be overstated when it comes to  your health and well-being.  Attend this webinar and learn how to build your community, and how you and your family and friends can inspire, motivate,…

We all know excessive sitting is not good for us, so let’s band together to show much much TTEC believes in and promotes movement!  The ADA’s Get Fit Don’t Sit event is celebrated on the 1st of May, but we’re…

Spring is traditionally the perfect time for a little cleaning, not only in our homes and yards, but in our heads.  Participate in this 4-week series and complete weekly assignments designed to help you”spring clean” your stress and create healthy…

Often, people turn to high-caffeine beverages and energy drinks to give them the boost they need to get through the day. However, many of these drinks are loaded with refined sugars and high amounts of caffeine, which can cause a…

It can be frustrating to watch the cost of food continually rise, yet your paycheck isn’t. You try to save any way possible, including sacrificing healthy foods. Truth is, you need those healthy fats, proteins, lean meats, and good carbs…

What’s more welcoming, a smile or a frown?  Yep, it’s a smile!  And the best part is, it doesn’t cost you a thing to do it, but the rewards are endless.  In fact, a smile might be the difference between…

Oatmeal is chock full of nutrients, inexpensive, and a great palate for many different flavors, which is exactly what this blog is all about!  We know that oatmeal is a high fiber and heart-healthy breakfast, however, by itself, the taste…

Many adults might not think a yearly checkup is really necessary, especially when they consider themselves to be in good health. The concept of ‘managing your health’ or ‘staying healthy’ often translates to eating healthy and regular exercise, while going…

You’ve made it through the holidays and now that the new year is here, it’s time for the new you! Real talk, you probably made a new year’s resolution whether you proclaimed it to the world, just your family, only…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

Well-being is a journey, often defined by how you live your life. The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects. The most important thing…

Solera is TTEC’s Diabetes Prevention Program, and in partnership with Solera Health and Anthem, we’re proud to offer it to our qualifying members on the Anthem plan at no cost to you.  As a 16-week healthy lifestyle program, Solera is…

It’s a new school year and with that comes new lessons, homework, and exams!  Visit the Food School space on Mosaic anytime but plan to join our first lession on January 7th: “Understanding Serving Sizes Compared to Our Daily Nutritional…

We’ll all make large purchases at some point in our lives. Prepare yourself by planning ahead with things you must consider before making the purchase. Each week in March, you’ll find a question posted on our Wellness Programs & Services…

Are you looking to lose weight?  Or want a little extra help lowering your BMI to earn virtual raffle tickets in our new “Be the Change” BMI Raffle Program?  Work with our Health & Wellness Navigators in Mission Fitpossible, our…

Are you looking to lose weight?  Or want a little extra help lowering your BMI to earn virtual raffle tickets in our new “Be the Change” BMI Raffle Program?  Work with our Health & Wellness Navigators in Mission Fitpossible, our…

Get a quick fitness “fix” by participating in this program.  Each Monday in February, we’ll feature an exercise on our Wellness Programs & Services page.  We then challenge you to commit to doing three sets of 15 repetitions of the…

How you approach situations and conflict in your life affects your physical and mental health. Join this 4 week program and learn how to respond to things from a gratitude perspective. Visit the Wellness Programs & Services page each week…

Have you ever experienced the power of visualization?  Athletes do it all the time and the best thing is that many of the same concepts can apply to your wellness goals.  Attend this webinar and learn about the practice and…

The holiday season can be a wonderful time when we enjoy our friends and family. We look forward to the sweet treats, exchanging gifts, and holiday parties. However, oftentimes, the the number of activities we want to do can become…

Did you know that many folks can consume up to 3,000 calories at Thanksgiving dinner?  Yikes!  That’s a lot of unnecessary calories, but don’t fret.  There are some really simple ways to burn off those calories and have fun in…

Your Well-Being Journey Well-being is a journey, often defined by how you live your life.  The goal is about finding the right balance for all parts of life, including physical, emotional, intellectual, social, financial, career, spiritual, and environmental aspects.  The…

“Gratitude turns what we have into enough…” – Anonymous Although this is the time of year when we tend to express our gratitude, there are very simple and fulfilling ways to be purposefully grateful every day: Look on the bright…

We’ve all been there.  You’re sitting at the doctor’s office, dentist, or getting glasses and then something happens with your insurance that shouldn’t. You don’t have your insurance card in your wallet or are told you aren’t covered.  You’re asked…

Join us for a preview of what’s coming in ’19, including an overview of TTEC’s Wellness Program, our new incentive (tentative), and how to get involved to help you become your healthiest self.  Choose a session below that works for…

We believe in the power of wellness and think it’s important to recognize others who feel the same way, or who have recently discovered the impact that healthy living can have have your life.  And so, in the US, we’re…

Thank you for your support and participation in the 2018 Wellness Program. We’ve had a great year and had many “Wellness Wins” along the way. As the year comes to an end, we’d love to hear from you. What was…

What does it mean to live well?  It means different things to different people, but attend this webinar and learn how you hold the power to control YOUR wellness and the journey to well-being.  We’ll discuss why wellness is important,…

Test your wellness knowledge with a fun game of Health or Dare.  Each week, we’ll post a series of wellness questions, which you will answer and share with your Health & Wellness Navigator.  Answer correctly and you’re safe for the…

Are you ready for some football?  Financial football, that is!  Each Monday, we’ll post a financial wellness question for you to answer and send to your Health & Wellness Navigator.  If you answer correctly, you score a touchdown for the…

When the weather changes how we think about money also can change – especially with the holidays just around the corner.  You want to be able to enjoy the holidays without the stress of blowing your budget.  It’s important that…

Creating a Culture We are so proud of TTEC’s commitment to your mental well-being and our innovative  It’s Ok, We’re All Human program.  Our goal is to create and cultivate a culture that recognizes everyone is human and it’s ok…

Sometimes we need a little help getting started with a fitness routine and/or staying on track.  And that’s where a great app comes in.  Read on to learn more about what we consider the top 5 fitness apps – with…

Understanding the New Tax Law Thursday, October 4th; 11:30 a.m.-12:30 p.m. MT via Zoom   Join Tena Kautz and W. Seth Hamilton, Financial Advisors with Precision Strategy Advisors for this insightful discussion on: An overview of the new tax law…

Saving money always seems to trip us up.  Most people start out with good intentions but the follow-through stops them short.  Why? Probably one of these reasons: discipline, self-control, or impulse spending. Using the envelope system, you can assign your…

We are always switched on.  Half of all adults admit to being hooked on their smartphones and our digital addiction is making us unhappy. 62% of adults say they ‘hate’ how much time they spend on their phone. But we know…

People spend hundreds and thousands of dollars to look and feel younger. They resort to pills, potions, lotions, procedures, and more to continue to feel healthy and look youthful. However, the fountain of youth doesn’t have to cost an arm…

This week’s blog is one of our favorites because it’s an opportunity for our amazing employees and wellness program participants to share with us, and fellow colleagues, which program was their favorite to participate in for Q2.  Please enjoy these…

Karen had been extremely ill and hospitalized for weeks before anyone could identify what was wrong. She had seen three different general practitioners, and by the time she finally got a diagnosis, she was told she had Metastatic Breast Cancer…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Join us for Food School Math Class!  We’ll discuss the importance of meal planning and smart shopping, both of which are good practices to help you eat well and save money, or at least follow a budget. Classes are offered…

Our fun runs/walks are back, but we’re changing things up a bit by making them a relay! Form teams of 5 and kick things off by having the first person complete a 1/2-mile or 1-mile loop (your choice). The next…

Debt is tough and can be incredibly stressful, but it is possible to work your way out of it. Join this program and commit to one personal debt that you want to focus on. Then each week during the month…

Each Tuesday and Thursday starting July 10th, we’ll post a question on the Wellness Programs & Services page. The question will require you to peruse through the MyBenefits site to find the answer, which you will then share with your…

Are you looking to lose weight?  Tried everything and nothing has worked?  Work with our Health & Wellness Navigators in our free 1:1 weight loss program, Mission Fitpossible.  It really is possible to get fit and all you need is…

Are you looking to lose weight?  Tried everything and nothing has worked?  Work with our Health & Wellness Navigators in our free 1:1 weight loss program, Mission Fitpossible.  It really is possible to get fit and all you need is…

It sounds scary, but financial wellness is becoming as important as physical and mental well-being.  And the reality is that many folks are not well-positioned to effectively manage their finances.  But it is doable with some small steps – you…

TTEC values are who we are, but they very much apply to our wellness program as well – we strive to help you, our valued employees, understand how and encourage you to do your best to live these values via…

For many of us, starting the day at a messy desk can make the difference between a day of chaos or a productive, peaceful day. There are many tricks that can help you get your mind focused and be ready to…

THE LIVE VERSION OF THIS CLASS HAS BEEN CANCELLED, HOWEVER A RECORDING OF THE WORKSHOP WILL BE POSTED EARLY NEXT WEEK   Join us for the second part of this two-part workshop on strength training for women! The first class,…

THE LIVE VERSION OF THIS CLASS HAS BEEN CANCELLED, HOWEVER A RECORDING OF THE WORKSHOP WILL BE POSTED EARLY NEXT WEEK   Join us for the second part of this two-part workshop on strength training for women!   The first class,…

Join us for the first part of a two-part workshop on strength training for women!   This class, The Basics, will focus on why strength training is important for women, the basics of strength training, and how to get started or…

Join us for the first part of a two-part workshop on strength training for women!   This class, The Basics, will focus on why strength training is important for women, the basics of strength training, and how to get started or…

Taking vacation is good for your health Have some vacation days stored up at work? Take them! Vacations aren’t just a time to escape reality. Studies are showing that they’re important for a healthy mind, body and spirit. But it…

Warm weather beckons!   Some of you will be heading outside after a long winter, while others will seek out air-conditioned gyms.  Whether you are outside or in, there are fun, effective options for changing up your routine and adding…

We wrapped up our first distribution for the 2018 wellness incentive at the end of March and are so proud to announce over 200 people earned enough points to qualify for the Q1 payout – and that doesn’t even include…

Will Social Security provide the retirement income you need for life?  Join Tena Kautz and Seth Hamilton, Financial Advisors with Ameriprise Financial, as they explain what you need to know about: Whether Social Security can provide the income you need…

Taking responsibility is a very important principle we, as adults, need to learn and practice. As an adult, we are solely responsible for the outcomes of our life. Too often, we look to blame others for the circumstances we are…

Earth Day is Sunday, April 22nd!  And we’re celebrating by encouraging everyone to make just one small change this week (and into the future) to help make a big difference. Start at Home Spring is a perfect time to check…

Tracking finances has always been a tough act to keep on top what is coming in and going out of your account. There are many solutions that range from spreadsheets to manually tracking receipts. By far the most flexible, however,…

Warmer weather is finally here!  And if you missed your New Year’s Resolution (or are already off it) now is as good of a time as any to get back into the swing of things with your fitness routine.  But…

We recently asked you to join the fight and kick the cost of high healthcare by using virtual care.  This quarter, we’re challenging all US sites and groups (including At Home) to get as many folks as possible to complete…

During the month of June, play a game of financial bingo and learn more about your money habits in the process. Earn a BINGO, multiple BINGOs, or even a Coverall. Sign up here and then pick up your Bingo card…

TTEC is celebrating Bike to Work Month in a fun and unique way! Grab your bike, or walk if you choose, and hit the town for a fun scavenger hunt. Snap photos of specific items and send to your Health…

It’s no secret that a positive attitude can change many aspects of your life, including lowering stress, increasing your immunity, and just feeling happy!  Join us for this 4-week program and complete weekly e-survey assignments that help you champion the…

Nutrition is a science and can be very difficult to understand, but eating well doesn’t have to be.  Enroll in our newest program, Food School, and learn about a variety of topics, including the basics of nutrition, meal planning, smart…

In our first GTKYWP webinar this year, we discussed how poor health habits affect us.  This time we’re going to elaborate on one of those habits: Inactivity.  Join us as we discuss five common musculoskeletal issues directly linked to physical…

As you approach retirement, one of your biggest decisions is when to start collecting Social Security.  Join Merrill Lynch on March 22nd at 12:00 EDT and learn: When you may be eligible to collect Social Security What to consider before…

Achieving and maintaining a good credit score is one of the most important aspects of financial wellness.  But it isn’t always easy to do.  It takes time and it can be hard to stay motivated to reach your goal when…

Telemedicine on the cutting edge. Using LiveHealth Online you can have a live video visit with a board certified doctor 24/7 on your smartphone, tablet or computer with a webcam. Doctors can provide medical advice, assess your condition and send…

Healthcare is complicated and the healthcare system can be confusing. Many people have trouble understanding information leading to more anxiety about their health and healthcare decisions.  Limited health literacy can harm your health – you may have difficulty handling an…

Eating healthy can be hard in today’s fast-paced world. Many of us resort to fast food as we rush to our next appointment. Eating right is one of the keys to a healthy life. Join us to learn some tips…

Musculoskeletal conditions are widespread and their effect is pervasive. They are the most common cause of severe physical disability and long-term pain and affect hundreds of millions of people around the world. They can substantially affect a person psychologically and socially, and can…

People with higher than normal blood glucose levels, but not yet in the diabetic range, have what’s called “prediabetes.” Insulin resistance and prediabetes usually have no symptoms.  You may have either condition for several years without noticing. If you have…

We receive and/or maintain reports for all activities, and track and post what we have record of you completing and the points you’ve earned.  This information is reflected on the wellness incentive dashboard by the 8th of each month with…

Valentine’s Day can be a tough day for many, whether single or in a relationship. Those who are single could be left feeling lonely and depressed, while those in a relationship can be left feeling overwhelmed and frustrated to find…

Did you know TTEC has a new diabetes management program?  Although there are a number of things you can do to prevent Type II Diabetes, the reality is that many people have already been diagnosed, so managing it effectively becomes…

February is all about the American Heart Association’s Go Red For Women campaign, designed to raise awareness of heart disease and stroke and save women’s lives.  Let’s kick things off by wearing red on Friday, February 2nd!   During the…

Let’s unite to prevent heart disease and stroke and Go Red For Women!  Wear red on Friday, February 2nd to raise awareness and help save women’s lives.  Then learn more about knowing your numbers and doing your part to prevent…

The WAIT LIST for Session 1 of Mission Fitpossible is now full.  Please be on the lookout for Session II starting in July.   Are you ready to accept this mission?  Don’t let any more excuses prevent you from finally…

Join representatives from Alliant Credit Union for their free 15-minute Webinar Wednesday series on January 31st!  They’ll explore what credit is and offer tips for building and improving your credit.  You do not need to be a member of Alliant…

You must be saying, “Wait, didn’t the holidays just happen?  Why am I having to think about a holiday savings plan now?”  Well, actually the timing is just right!  The holiday season is a great time to spend with family…

Learn about our wellness program and how to use it to get started on your wellness journey – we’ll provide an overview of our offerings and activities, the wellness incentive and how to finally overcome the things that keep you…

Session 1 of Mission Fitpossible is now full.  Please be on the lookout for Session II starting in July. Are you ready to accept this mission?  Don’t let any more excuses prevent you from finally getting healthy. Only two sessions…

Having a good credit score is integral to your financial wellness.  And the cost of bad credit can impact your life and ability to become financially stable for years.  The good news is that it can be fixed – participate…

Team up with a friend and together, complete weekly activity and nutrition challenges. Encourage each other to complete the program and achieve your goals. Buddies who complete entire program are entered into a raffle and randomly rewarded. Details posted on…

Please note: as of January 22nd, you will no longer be able to sign up and solve 6 of the 8 total puzzles.  You can still play but in order to receive credit for incentive and entry into the raffle,…

Please note: as of January 22nd, you will no longer be able to sign up and solve 6 of the 8 total puzzles.  You can still play but in order to receive credit for incentive and entry into the raffle,…

Work your noggin’ and learn all about our offerings by searching for hidden word scrambles on this website.  Each Monday, we’ll post two mind melds – you have the week to find them, unscramble them, and send to your Health…

Work your noggin’ and learn all about our offerings by searching for hidden word scrambles on this website.  Each Monday, we’ll post two mind melds – you have the week to find them, unscramble them, and send to your Health…

Learn about our wellness program and how to use it to get started on your wellness journey – we’ll provide an overview of our offerings and activities, the wellness incentive and how to finally overcome the things that keep you…

The holidays are the busiest time of the year to travel – and to top it off, they’re stressful!  But there are ways to remove some of the stress by following some simple tips: If You’re Flying Pack lightly.  Nearly…

These days our smartphone, more often than not, feels like our lifeline to the rest of the world. It keeps us informed, entertained, organized and connected. And although this online connection is truly wonderful in many ways, it also makes…

A great morning can be the key to a productive, happy day.  While you can’t make every day run smoothly or stop every unfortunate situation from taking place, it’s still possible to take certain actions that will help you have…

Your belt may be stretched to the final notch but that last piece of pumpkin pie is still calling your name.  Clearly Uncle Joe doesn’t need it either, so you reach out, grab some whipped cream, and finish the last…

Did you make the switch to Kaiser for 2018?  You’re still eligible for a wellness incentive!  Join us for a webinar and learn about the wellness program and activities required to earn the incentive.  Visit our Event Calendar at MyBenefits…

The Great American Smokeout challenges people to stop smoking cigarettes for 24 hours, hoping their decision not to smoke will last forever. This may seem like a small task but if you are a smoker you know even 24 hours…

Delta Dental of Colorado uniquely understands the critical connection between oral health and overall health. Beyond just giving you the ability to eat, speak, and smile, your oral health affects your overall health AND your financial health. We want our TeleTech…

It’s generally around the holidays that we’re encouraged to pay it forward – either with money, gifts, or time.  But did you ever stop to think that the sheer act of being kind to someone is also a way to…

The holidays are busy, but that doesn’t mean that your exercise program has to go to the wayside.  In fact, exercise can be incredibly calming and help you manage stress during the crazy month of December.  Let us help by…

It doesn’t take much for your feelings to get hurt – a snarky e-mail, un-returned phone call, or misunderstood e-mail can throw you off.  But you can effectively handle the negative feelings that arise from these situations and even learn…

THIS EVENT HAS BEEN POSTPONED DUE TO LOW PARTICIPATION – WE HOPE TO OFFER AGAIN IN EARLY 2018. Looking for a way to save for college?  Come learn about your options over lunch!  We’re proud to partner with CollegeInvest to…

Join our Diabetes Prevention Program partners partners, Solera Health and PlateJoy for a free webinar on Wednesday, November 8th from 12:00-12:30 PST (1:00-1:30 MST, 2:00-2:30 CST, 3:00-3:30 EST) for an informative presentation on: Learning strategies for managing holiday parties and…

Happy Halloween! Sugary temptations are everywhere: on co-workers’ desks at the office, lining grocery store shelves, and pretty soon in your child’s overflowing plastic pumpkin. Eventually, you’re bound to give in—but what should you reach for? There’s more to the…

When I was asked to write a blog, I immediately knew what I wanted to write about. It’s something I’ve been asking myself for the past year or so. With two young kids and a full-time job, my priorities have…

When it comes to workplace benefits, the more you know the better!  This month’s MB LAB (Learn About Your Benefits) blog is possible thanks for MetLife, who shares a great overview of additional benefits that you may want to consider. …

Millions of people across the country have read about and watched footage from the tragic shooting in Las Vegas which killed dozens of people and injured hundreds more.  It’s normal for an event like this to generate strong feelings, which…

When you think of being selfish, you tend to think of someone who is greedy, egotistical, and puts their own needs and wants before another. The truth is, being selfish is ok and sometimes necessary!  You have so many roles…

Get a head start on 2018 and learn about next year’s Wellness Incentive by attending this webinar – we’ll provide an overview of the wellness program and activities required to earn the incentive.    Choose a session to attend below:…

While October is widely known around the country as Breast Cancer Awareness month, and you’ll see pink everywhere you go, October also highlights another very real issue, Domestic Violence Awareness. Although both causes are serious and important to recognize, it’s…

The holiday season is a great time to spend with family and friends.  Everyone enjoys giving gifts and watching the smiles as they are opened. Those smiles don’t seem to be as bright in March though when you’re still paying…

Join us the week of October 16th or 23rd for our annual Health & Wellness Fairs!  Meet and visit with our benefits partners, learn about new and enhanced offerings, and play a fun and interactive scavenger hunt/quiz.  Below is a…

In addition to Live Health & Wellness Fairs at many of our locations, we offered several 30-minute sessions with our benefit partners and wellness team as part of our Virtual Health & Wellness Fair.  If you were at one of…

Join us the week of October 22nd for our annual Health & Wellness Fairs!  Meet and visit with our benefit partners, learn about new and enhanced offerings for 2019, and more.  Below is a listing of dates for sites with…

The Dinner Daily is a cost and stress-saving perk for TeleTech employees that makes dinners easier, more affordable and stress-free.  They do that by creating weekly dinner plans and shopping lists based on member’s food preferences and the weekly sales…

Welcome to PerkSpot, one of TeleTech’s Employee Discount Program!   TeleTech is happy to offer you PerkSpot, a one-stop-shop for exclusive discounts at many of your favorite national and local merchants. It’s completely free and optimized for use on any…

One thing that we are really good at here at TeleTech is eating. We are masters of potluck lunches, desk candy jars, and spontaneous snacking. So how to do you manage your eating habits with all the free food lying…

Join us in the MMR from 11:45-12:30 MT for a free 45-minute fitness class offered by Yoga Pod!  No problem, we’ll be broadcasting the class via Zoom – link in here: https://teletech.zoom.us/j/555620612   Please dress in workout clothes and athletic…

Join us in the MMR from 11:45-12:30 MT for a free 45-minute fitness class offered by Yoga Pod!  Not at HQ?  No problem, we’ll be broadcasting the class via Zoom – link in here: https://teletech.zoom.us/j/725841259   If you’ll be joining…

We’re all well-aware of the devastation Hurricane Harvey has caused in Houston, Texas during the past week.  It’s been 12 years since Hurricane Katrina, and in ’13, Colorado dealt with flooding of its own.  The fact is that these aren’t…

Gather up your colleagues or complete on your own our fun 1-2-3 Fun Run & Walk!  Your site will have a 1-mile indoor or outdoor course on the date noted above for you to walk or run on your own…

These sites will have their 1-2-3 Fun Run & Walk on Tuesday, September 19th: Uniontown, Paducah Downtown.   Gather up your colleagues or complete on your own our fun 1-2-3 Fun Run & Walk!  Your site will have a 1-mile…

The following sites will have their 1-2-3 Fun Run & Walk on Thursday, September 21st: Concord, Paducah Main.   Gather up your colleagues or complete on your own our fun 1-2-3 Fun Run & Walk!  Your site will have a…

The following sites will have their 1-2-3 Fun Run & Walk on Wednesday, September 27th: HQ (Englewood), Orlando, Temple, Daytona, eLoyalty, TeleTech Consulting, RogenSi, At Home, Westlake, Springfield (MO), Jonesboro, Sherwood, Rockledge.   Gather up your colleagues or complete on…

These sites will have their 1-2-3 Fun Run & Walk during the week of September 25th: Ennis, Weber, Springfield (VA)   Gather up your colleagues or complete on your own our fun 1-2-3 Fun Run & Walk!  Your site will…

The following sites will have their 1-2-3 Fun Run & Walk on Wednesday, September 20th: Tempe Revana, Black Canyon Revana, Revana Bell 28, Hayden Ferry, Kalispell, Greeley, Las Vegas, Revana Digital, Hopkinsville, Melbourne (HC and Percepta),   Gather up your…

The time has come – your mission starts today!  If you signed up for, and were accepted into this exclusive 60-day program you’ll now receive tools and personalized guidance to help you find success with your nutrition, exercise, mindset, and…

Are you ready to accept this mission?  Don’t let any more excuses prevent you from finally getting healthy. Another session of this exclusive 60-day program starts September 11th and comes complete with tools and personalized guidance to help you find…

On Tuesday, September 19th, TeleTech will participate in the American Diabetes Association’s National Healthy Lunch Day.  Why is this important?  Most of us are uncertain about what’s best to eat, what’s healthful, and what’s not.  Often our food choices are…

Join us at HQ (Englewood) for an informative seminar on healthy eating and how to plan and prepare for eating well, including packing your own lunch and meal planning, which not only save you calories, but money too!  If you’re…

Express Scripts (ESI) joins us this month for an informative look at something that most of us probably don’t even think of when it comes to prescriptions…keeping temperature-sensitive medications cool. The Express Scripts PharmacySM uses innovative technology to keep medicine…

Paid Time Off (PTO) PTO/Wellness FAQs 2023 Job Aid: Entering Time in Kronos Job Aid: US PTO Reporting in Kronos   PTO and Wellness Time You can find all of our Paid Time Off (PTO) and Wellness Time Policies in…

Tuition Assistance Program Overview We’re pleased to offer two programs for job-related education under our TTEC Tuition Assistance Program. The Tuition Reimbursement Program and Certification Program are available to those who: Are not seasonal or temporary Have been with the…

More Wellness Dollars The amount of money you can earn through the Wellness Incentive Program is increasing for all Anthem plans in 2020. Earn incentives by completing wellness activities and earning points throughout the year, like participating in a Core…

We all have stories of how we waited for hours to see our doctor only to be greeted by a medical assistant or nurse, treated for a whole five minutes by the actual physician, and then never to see him…

Register for our onsite Zumba class!  This class is cosponsored by the Global Benefits team and the Cebu site. There is no fee for this class. By registering for this class, you agree to the term of the liability waiver…

Our work team is often thought of as our second family. Let’s face it, we spend a lot of time with these people. We also know that having support is important to staying motivated about goals we’ve set for ourselves. …

We’d like to welcome a special guest for this week’s blog, Dr. Hernando Lorenzo, Medical Services Director for our on-site clinics in the Philippines!  Read on as Doc H, as he’s fondly referred to, talks about Seasonal Affective Disorder. Are…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

When it comes to retirement, there are really only two ways to approach it – you can retirewise, or you can retire unwise!  Set yourself up for success with the RetireWise workshop, a 4-part series designed to help you make…

There has been a lot of conversation, particularly in the last 10 years, regarding the safety of vaccinating our children.  This is due to some recent outbreaks of diseases that are unrelated to getting vaccinations. Let’s be clear vaccines are…

We’re proud to roll out our new 16-week Diabetes Prevention Program in partnership with Solera Health and Anthem for qualifying Anthem members. This program is designed to help members maintain healthy habits, lose weight, and reduce your risk of Type…

Financial wellness is a serious topic, but it can be fun too!  Using Snapchat, create a 10-second video of you doing any activity that has to do with becoming more financially savvy – paying a bill on time, adding money…

Let’s finish the Tag, You’re It program strongly with some extra steps via our TeleTech Walking Week, where you’re tasked with trying to get at least 1,000 steps more per day than you usually achieve.  We know you can do…

Can your site collectively achieve 1 million steps in a week?  We think you can and challenge you and your teammates to do just that.  The extra steps will help ensure you complete your Adventures as part of the Tag,…

Take the challenge to walk the waterfall trail of Yosemite and the streets of New York City from work, home, the grocery store, or anywhere!  From July 1st to August 31st, use your step tracker to participate in the Tag,…

Join us for a very special and interactive session on The Power of Positivity and how finding ways to be positive can make you happier, more resilient and able to bounce back from adversity.  You’ll also learn how negativity not…

Any way you look at it, your health is important Everyone has different health needs and ways of engaging in their health care.  Whether you’re looking to drop a few pounds or need help with a condition, Anthem has a…

Join us for one the following three sessions to learn more about our new Diabetes Prevention Program for qualifying Anthem members, Solera4Me!  Solera4Me is designed to help members maintain healthy habits, lose weight, and reduce your risk of Type II diabetes. …

The Millennial generation places a high value on health, but actual medical care tends to fall low on the priority list, due to financial uncertainties spurred by historically high student loan debt, shrinking median income, and the soaring costs of…

Are you short on time with a jam-packed schedule?  Check out some of these suggestions to streamline your home life. Your free time should be spent doing things you like to do such as going to the gym, walking through…

Everywhere you look, you can find pills, shakes, or pieces of equipment that claim to help you lose weight fast. There are so many fad diets and falsely advertised gimmicks out there, that it is sometimes almost impossible to know…

Oral health is more than having a pretty smile. While many of us want a beautiful mouth of perfect, pearly whites, having healthy teeth and gums is an important factor in your overall health. A neglected mouth could not only…

New to the wellness program this year were our Core Programs – on-going body, mind, and financial offerings – designed to help our employees on their wellness journey.  The idea is that folks participate in one of the programs of…

Did you know TeleTech has two options when it comes to virtual care?  The first, MDLive, is available for all employees, whether you’re on TeleTech’s medical plan or not.  The second, LiveHealth Online, is available for employees on one of…

Want to be better prepared to buy or refinance a home? Then join us for an information-filled, live webinar that will examine various aspects of home ownership.  This educational session will cover key areas such as:   Getting ready for…

It’s no secret, diet is the most important piece of any weight loss or gain objectives. To achieve success, you have to alter the foods you eat and monitor your calories, fats, carbohydrates, and proteins. Tracking your food intake is…

Warm weather usually means outdoor activities, BBQs, pool time and more!  Unfortunately, injuries and heat and food-borne related illnesses also tend to rise in the summer.  Do you know where to go if something happens?  Learn more about how virtual…

Join your colleagues in the US, Mexico, and the Philippines for Global Wellness Week and a fun game of BINGO, both leading up to Global Wellness Day on June 10th!  A variety of activities will be offered at each location…

Join us for our first ever Global Wellness Week! Employees in the US, Mexico, and Philippines can celebrate Global Wellness Week and play a fun game of BINGO, both leading up to Global Wellness Day on June 10th!  A variety…

As you open the magazine and unfold the picture of your dream car, a Lamborghini, you hang it up on your wall and think how great it would be if you owned it. It is so slick and super-fast. The…

TeleTech is proud to partner with Fitbit to provide our employees not only with subsidized devices, but with the many features that come with each device and within the Fitbit app.  This month’s MyBenefits Learn About Benefits features an interview…

It’s National Bike to Work Week, with most cities celebrating and encouraging cycling to work on Friday, May 19th.  We hope you consider participating, but more importantly, that you consider cycling all throughout the year.  This week’s blog is all…

Eating healthier doesn’t mean giving up all your favorite foods! There are many simple ways you can adjust your main meals to give you more health benefits while still tasting amazing. Here are 10 tips to make your meals healthier…

In celebration of National Bike to Work Week, we’re rolling out a fun “Around the Town” biking scavenger hunt for you to do at your leisure with family, friends, and even colleagues.  We understand that biking to work may not…

Mark your calendar for our quarterly “Get to Know Your Wellness Program” where we highlight one of our many wellness offerings.  Our first half of the year wellness incentive (wellness credit) wraps up on May 31st and we start anew…

This week’s blog is extra-special because it’s written by one our TeleTech employees, Bob Hathaway, who recently completed the Mission Fitpossible program.  He shares with us his motivation for participating in the program and what helped him succeed.  Enjoy!  …

The time has come – your mission starts today!  If you signed up for, and were accepted into this exclusive 60-day program you’ll now receive tools and personalized guidance to help you find success with your nutrition, exercise, mindset, and…

Are you ready to accept this mission?  Don’t let any more excuses prevent you from finally getting healthy. Another session of this exclusive 60-day program starts again May 15 and comes complete with tools and personalized guidance to help you…

As summer approaches and we begin planning all our outside activities, it’s important to remember sun safety and being responsible for our health when outdoors. It only takes 15 minutes in the sun for UV rays to cause damage, and…

Is yoga right for you? It is if you want to fight stress, get fit and stay healthy.   Stress and anxiety are everywhere. We fill our days with fast paced activities and chores that lead to frustration, increased weight,…

Grab your co-workers, family, and friends and head out on a tour of the town!  All sites in the West Region (Tempe, Black Canyon, Bell 28, Hayden Ferry, Kalispell, Greeley, Las Vegas, and Revana Digital) will celebrate Biking to Work…

Earth Day is Saturday April 22, 2017!  This year’s campaign is all about environmental & climate literacy. Now is the perfect time to consider being a wise commuter.  If you have a bus, train or subway option that could help…

Right now, 86 million Americans are pre-diabetic with 9 out of every 10 not even knowing!  Within 5 years, upwards of 30% of those people will further develop type-2 diabetes. The word “pre” makes it seem like it is not…

Hello again – welcome back to MB LAB (MyBenefits – Learn About Benefits)!  Last month, we introduced you to this informative series where we feature a different benefit each month, explaining what the benefit is, how to access it, and…

Bi-Weekly Rates: Medical Medical Employee Only Employee + Spouse Employee + Child(ren) Employee + Family Primary Care Plan $41.54 $114.46 $77.08 $180.92 Balanced HRA Plan $80.77 $175.38 $145.00 $261.70 Choice HSA Plan $71.54 $153.69 $130.00 $222.00   Bi-Weekly Rates: Dental Dental…

We spend a lot of time sitting, even though we know it’s bad for us.  And even though business calls for it, you don’t literally have to stay seated all day.  There are plenty of exercises you can do at…

Join the statewide movement to bike to work on Wednesday, June 28!  Both HQ and Greeley will do our part by encouraging everyone to ride in that day.  Everything you need to prepare for this great event, including registration, maps,…

Chair massage is an easy way to relax and refresh for the day.  Reserve your appointment on Friday, April 14th at the on-site massage event table.

Chair massage is an easy way to relax and refresh for the day.  Reserve your appointment on Thursday, April 13th at the on-site massage event table.

Chair massage is an easy way to relax and refresh for the day.  Reserve your appointment on Wednesday, April 12th at the on-site massage event table.  

Chair massage is an easy way to relax and refresh for the day.  Reserve your appointment on Tuesday, April 11th at the on-site massage event table.  

Chair massage is an easy way to relax and refresh for the day.  Reserve your free 10-minute chair massage with Suzie now!   Massages take place in The Commons near the wellness nook.

Chair massage is an easy way to relax and refresh for the day.  Reserve your free 10-minute chair massage with Suzie now!   Massages take place in The Commons near the wellness nook.

Join us for this interactive seminar on how your brain and body respond to the stress in your life and how you can retrain your neurological system to respond in a more relaxed manner.  Lunch will be served so please…

It’s important to give your body and mind short breaks throughout the day.  Stretching is a simple way of doing just that.  Take a break and join Janelle in the courtyard (weather-permitting) for a 10-minute stretch break.  Offered at 10:30…

It’s National Walking Day!  Not only is walking an excellent option for relaxing and rejuvenating, but you get some physical activity in the process.  Join the TeleTech movement and let’s see if we can achieve 500,000 steps as a company. …

Mark your calendar for our quarterly “Get to Know Your Wellness Program” where we highlight one of our many wellness offerings.  Join us on April 12 for an interactive session on how to make the most of your Fitbit.  These…

Using LiveHealth Online, you can have a live video visit with a board-certified doctor 24/7 on your smartphone, tablet, or computer with a webcam.  Doctors can provide medical advice, assess your condition, and send prescriptions* to the pharmacy you select…

Eating right is one of the keys to a healthy life.  Join Dr. Richard M. Lachiver, MD, MPH, FACPM, to learn some tips for keeping your diet healthy and maintaining a healthy weight.   Sessions offered at 12:00 p.m. ET…

High blood pressure and high cholesterol are important factors in the risk for heart disease.  Join Dr. Sanjay Lall, MD, F.A.C.C., for this informative webinar discussion on how to keep your heart in shape and how to deal with chronic…

The “Sandwich Generation” is defined by middle-aged individuals who are caught between supporting both growing children and aging parents.  Learning to incorporate simple self-care tips into their daily routine will help caregivers stay healthy so they can provide better emotional…

Zika is of particular concern to pregnant women due to birth defects, yet the virus can be serious – and in rare cases, deadly – for children and adults too.  Learn more about this virus by joining Dr. Michael Eleff,…

When it comes to lenders, it’s all about the numbers.  The main one being your credit score, which is used to gauge your credit worthiness and how likely you’ll be to pay back your debt.  The higher your score, the…

“I love all that I am, just as I am.” – Unknown   When a friend is in need, we don’t even second-guess telling them how important they are, how amazing they are, or how smart they are.  It comes…

Join Merrill Lynch for a live webcast that takes a closer look at some of the main financial concerns for Millennials, including managing student loans, day-to-day expenses, buying a home, and starting to plan for retirement.  Visit the Millennials and…

The average income tax refund received by Americans in 2016 was roughly $2,700. That’s a significant chunk of change, and the fact that it’s an average means that plenty of people received significantly more.  It’s smart to have a good…

Summer is just around the corner!  Get ready now by learning all about the summer camp offerings in and around your area.  Get tips on how to choose a summer camp, check out options available to you, use Guidance Resources…

When was the last time you had a routine eye exam?  Two years?  Five years?  Perhaps you’ve never had an exam.  They may not seem important and you may feel like your vision is perfect, but a regular eye exam…

Hello from your friendly TeleTech Health & Wellness team!  I’m Janelle Rosales-Vanacore and I’d like to introduce you to a new blog series that we’re rolling out this month.  As a TeleTech employee, you have access to a wide array…

We have a challenge for you!  For the next two weeks, your goal is to increase your steps by 10%.  That means if you’re averaging 5,000 steps, you’re looking at 500 more per day.  If you’re averaging 10,000 steps, you’ll…

Social wellness plays a significant role in promoting your overall health.  Adults with strong social support have a reduced risk of many significant health problems, including depression, high blood pressure and an unhealthy body mass index. Studies have even found…

If your morning ritual includes a stop at the local coffee shop for a large, sugary, caffeinated beverage, this week’s blog is for you!  While you might be looking for a tasty pick-me-up, most coffee drinks can quickly become nothing…

Do you now your numbers?  They just could save your life! We know a lot of numbers by heart –  phone numbers, birthdays, pin numbers, and passwords. But do you know the most critical numbers for your heart health?  …

It’s a new year – time to make a resolution to end debt, once and for all! Avoid Using Credit Cards Completely.  The easiest way to avoid credit card debt is to simply not use them.  If you do not…

It’s that time of the year when cold and flu are rampant.  Both illnesses are hard to avoid but there are simple ways to keep yourself and loved ones healthy, and minimize the likelihood of getting sick. Wash your hands. …

Everyone finds themselves stressed out from time to time. In addition to ruining your mood and sometimes your day, the side effects of stress can have long-lasting health effects, including depression, heart disease, and chronic muscle soreness. We all have…

We understand that healthcare can sometimes feel like rocket science! And even if you don’t understand the ins and outs of healthcare, it’s important, as a consumer, to know how to use it appropriately. That’s why we’ve developed a learning…

Our mind, body, and financial core programs are available year-round, and you’re welcome to participate in each program at any time. They can help you increase activity, learn to better manage stress – both at work and home, and provide guidance…

It’s a new year, and with that comes new wellness incentives!  Learn more here!

The time has come – your mission starts today!  If you signed up for, and were accepted into this exclusive 60-day program you’ll now receive tools and personalized guidance to help you find success with your nutrition, exercise, mindset, and…

Are you ready to accept this mission?  Don’t let any more excuses prevent you from finally getting healthy. This exclusive 60-day program starting in February comes complete with tools and personalized guidance to help you find success with your nutrition,…

Join us for a 30-minute overview of the 2017 wellness program, including our Core Programs and Incentives for the year and how you can take advantage of all our offerings.  Sign up and then call in for one of our…

Addiction is a complex brain disease characterized by compulsive and at times, uncontrollable craving. It can be debilitating and affects all aspects of someone’s life, including personal and professional relationships, work, ability to function, and more. Chances are, we all…

Welcome to our Awareness page! Please visit monthly and check out information on various health-related campaigns – learn more about a topic, get tips, access important resources, and more!

Questions? Contact your wellness team for wellness program related questions.

Build Your Financial Foundation for Financial Stability We understand that money can cause stress and lead to poor decision-making that could impact your financial status for years to come.  Becoming financially fit is hard to do, but it’s even harder…

Change Your Mindset and Change Your Life We realize how stressful life can be. But don’t let it overwhelm you!  There’s good stress and there’s bad stress, but if it’s prolonged, it can have health consequences like insomnia, high blood…

Let’s Move! Whether you use a Fitbit, Apple Watch, or some other wearable, use your device to get moving!  Why?  Physical activity, even in moderate doses, helps prevent or improve a number of diseases, including diabetes, obesity, high blood pressure,…

Our mind, body, financial, social/community, and purpose Pillar Programs are available year-round, and you’re welcome to participate in each program at any time. They are designed to increase movement, teach you how to better manage stress triggers and think positively,…

It’s the time of year we share everything – gifts, family meals, and unfortunately, colds and viruses. Don’t let sickness get the best of you. Take advantage of preventive care – it’s 100% covered with your TeleTech plan.   On…

Check out these tips and get ahead of holiday spending now so you’re not still paying for gifts next summer!

Do you know what’s new for 2017? Open Enrollment is October 24 through November 11. Check out the changes to the benefit plans for next year. If you do not update your elections for 2017, you will not be able…

Join Executive Chef Craig Luckmann as he teaches you the basics of pickling and preserving, both of which are a great way to save money and continue to enjoy the results of your summer garden foods!

Join us for an interactive session and take a look at Weight Watchers Beyond the Scale, our biggest program innovation in 50 years! Learn about our approach to healthy and long lasting weight loss, the role of activity and behavior…

Weight Watchers is rolling out a new Watch ‘n Learn webinar series!    Learning to cook healthfully is an essential tool for weight loss and Weight Watchers Consultant Chef, Ryan Hutmacher, will share his unique perspective on healthy and delicious…

Thursday, September 15, 9:00-11:00 & 2:00-4:00 by appointment As a supplement to the Preparing For the Unexpected seminar offered from 12-1, 1:1 financial consultations will also be offered in 30-minute sessions from 9:00-11:00 and 2:00-4:00.  Registration: Please visit and reserve…

Join Merrill Lynch Financial Wellness Specialist, Will Dewey, as he provides an introduction to insurance options, the importance of beneficiaries, and the basics of wills. 

Today’s diverse society makes it difficult to describe a typical family situation or define what characteristics make a “perfect parent.”  Culture, values, beliefs, emotional disposition, and the environment in which a person was raised all influence parenting techniques.  In an…

Did you miss the first round of massages, or you just loved it so much you’re wanting more?  Take some time for yourself to de-stress, relax, and rejuvenate with a free 10-minute chair massage. Registration: Please visit and reserve your…

Here’s how it works: You can contribute on a pre-tax or after-tax basis. If you are at least 18 years old, you can contribute up to 50 percent of your pay pre-tax or after-tax, up to IRS maximums. If you’re age…

No matter where you are or the time of day, you have your choice of two telemedicine providers if you need non-emergency medical care. Either one can be a great option if: Your child gets sick in the middle of…

Let the games begin!    Here’s a listing of this week’s Olympic Activities of the Day:   Tuesday, August 16:  Rowing for sport began in 1828 with the first boat race between the Universities of Oxford and Cambridge, which is…

Let the games begin!    Here’s a listing of this week’s Olympic Activities of the Day:   Tuesday, August 9:  Today’s activity is a favorite of boxers and an amazing activity to do on your own or with the kiddos. …

Exercise is your prescription for better health!    Begin your healthy habit today taking our online Physical Activity Assessment and then follow the four-week exercise plan prescribed for you.  Additional details can be found on Mosaic.

Let the games begin!    Although the Olympics are in Rio, show us how you’re getting into the spirit by being active with your friends, family and co-workers.  Post your photos in the Wellness space on Mosaic.   No registration…

You’ve reached the halfway point!    Join this chat session to keep you going, learn tips for proper training and nutrition as your fitness level starts to change, ask questions, and share your successes so far!  For more information and…

Is life giving you lemons? Then make lemonade!   Participate in this self-guided interactive seminar and learn about stress, the effects of stress on the body, signs of stress, and how to turn things around. You’ll receive a unique stress…

Join us for this seminar and learn about the best wellness apps and how to use social networking to meet your wellness goals and help others do the same. A webinar option will be offered for employees not located at…

All this week check out our videos and tips on showing stress the door and using our Employee Assistance Program (ComPsych/Guidance Resources) and their great tools and services available to everyone.   Visit Mosaic for details.   No registration required.

Time to get off the couch and train for a fall 5k! No matter your fitness level, we’re here to help with an 8-week program designed to get you ready for a 5k of your choice.We’ll offer an Ask Me…

Packing your lunch not only helps you to eat healthier, but saves you money. It’s the last day to participate in our Pack & Save $20 Challenge! Purchase $20 worth of food, snap a photo, and share with us how…

Get out and enjoy the sunshine with a run or walk and then share your favorites with us – shoes, routes, successes, how you got started, helpful tips for others, etc.   Visit Mosaic for details and to post your…

Achieve mental wellness with the help of Mother Nature! We’re providing you with a variety of local trails to choose from and enjoy with friends, family, or yourself between June and the end of July. Look for the hiker in the Commons,…

For the most part, your TeleTech medical plan covers the majority of in-network preventive care free of charge. There’s no reason not to take advantage and be proactive about your health. Preventive care includes services like wellness visits and standard immunizations, screenings…

Have you tried Health Advocate yet? You already know that Health Advocate is your first stop to any questions you may have about your TeleTech benefits, but do you know all of the ways they can help? Not only are their trained personal advocates…

2023 Wellness Incentive One of the rewards of being on a TTEC medical plan is that you’re eligible to earn an incentive, simply by participating in the wellness program.  The incentive is our way of rewarding you for healthy behavior…

Find out more about our team  

General Information This website, TTEC Health & Wellness, is our Health & Wellness Program portal.  Employees are able to access the site with their Oracle ID and DOB to view information about the wellness program and view their wellness incentive…

  2016 Wellness Incentive Steps: Currently enrolled in our 2015 benefits? Take the online Rally Health Survey with UnitedHealthcare. Log in to your account at myuhc.com and select “Rally Health Survey” on the right-hand side. If you’ve taken the survey…

TTEC Health & Wellness In addition to traditional benefit offerings, you have access to a variety of programs and resources for your physical, mental, financial , social, overall well-being.  Let us help you navigate them all.  This site includes information…